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Customer Journey based on marketing form submission value

Hengjia Xie on 11/30/2023 6:07:15 PM

Hi,


We would like to be able to create a customer journey and use condition based on the marketing form submission value, for example :

When contacts answer the question "What's for favorite food? ", if :

  • Cake => Send email A
  • Fruits => Send email B
  • Coffee => Send email C


Now journeys can only use behavior as condition (form visited, etc)


Thank you

Category: Customer Journey Design
STATUS DETAILS
Needs Votes
Ideas Administrator

Administrator on 2/26/2025 8:00:39 PM

Can you use custom triggers for each of the form submissions to trigger each type of journey?

Comments

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RE: Customer Journey based on marketing form submission value

Tyler McClain on 5/23/2024 8:06:06 PM

The ability to create unique experience would significantly increase if this was possible in the journey designer.

Category: Customer Journey Design