3

Schedule Board: Deactivation of hour accumulation in daily / weekly View

It would be great, if the schedule board could show the same information in the daily and weekly view as it does in the hourly view. Due to our technicians are visiting only one customer a day (sometimes one customer a week), it would be great if the summation of hours could be turned off in t...

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Planned
2020 Release Wave 2
Ideas Administrator

Hi Dario, Thank you for your feedback.

This is a great suggestion! We will consider this in our roadmap.

Thanks,

Vinay Nalam,

PM, Microsoft.

3

Schedule Board - Increase overview in horizontal view by means of resource row color

In the vertical view of the schedule board there is already a better overview by means of the gray-white-gray row layout of the resources. It would be beneficial to the horizontal view as well, in order for planners to easier depict the right resource.

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Hi Erik,

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Thanks,

Vinay Nalam,

PM, Microsoft.

3

Schedule Board ''Time Line'' middle of the screen

On the Schedule Board we see a red Line indicating the current time. By opening the schedule board we would like to have line in the middle of the screen by default instead of scrolling towards it. Especially at the end of the day when the line is out of the screen, this could be annoying.

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Hi Robin, Thank you for your feedback!

This is something in our roadmap with out a timeline yet. More votes, could definitely help us prioritize it.

Thanks,

Vinay Nalam,

PM, Microsoft.

3

Schedule Assistant to ignore work hours

Similar to RSO, I would like to be able to ignore working hours when running Schedule Assistant or the API. Use case: My resources work 8:00am to 6:00pm, but I have an emergency WO at 8:00pm. I want to see my resources with travel duration to either book them or be able to call them and check ...

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Hi Alex,  

Thanks for raising this idea! we will be tracking this idea and if we get more feedback and votes, we may consider it in the future.  

Thanks,

Vinay Nalam,

PM, Microsoft.

3

URS - Edit Working Hours as a mode in Schedule Board

Allow editing a Resource's Work Hours as an overlay on the Schedule Board, invoked as a choice from the Context Menu when right-clicking on the Resource on the Gantt.

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. It is a great idea. Currently we do not have it in our roadmap, however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Thanks,

Vinay Nalam

PM, Microsoft 

 

3

Configurable coloured pins

The resource pins that appear on the schedule board map should be configurable to allow for greater contrast if required.

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the functionality in Travel Time Updates. This feature should be available for use in the Field Service Unified Interface application V8.6.*

 

Sincerely,

Vinay Nalam,

PM, Microsoft.

3

Field Service - Option to take out travel time from allocated slot

Currently, travel time is taken from the allocated visit slot (eg if you book a 1-hour slot and the travel time is 30 mins, the time for the actual visit is reduced by 30 mins). Would like the option to add travel time to the visit duration itself

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this feature as part of the improvements made to the Travel Time, now the Travel Time is included in the total time of the booking. 

 

Sincerely,

Vinay Nalam,

PM, Microsoft.

3

URS - Click and drag on Schedule Board lets user select which entity to create a Booking For

When you click and drag along the Schedule Board the system allows you to create a Booking. The Booking is by default related to a Resource Requirement - a Dialog opens, allowing the User to select from a list of, or create a new, Resource Requirement.

 

Would be much...

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,
Vinay Nalam,
PM, Microsoft.

3

Schedule Board Assistant - apply time window/groups to search results

Time window/groups configured against a work order are not applied to results when searching for resources using the schedule board assistant. This essentially makes time window/groups redundant as far as system functionality goes.

This is contrary to the documentation relati...

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for the feedback. We released this feature as part of the Fulfillment Preferences feature of October 2018 release. 

Please refer to the below documentation link for more information 

 https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/fulfillment-preferences 

Thanks,

Vinay Nalam

 PM, Microsoft

3

URS - Allow Customizing Booking Context Menu

Some users should not be allowed to change status; need to be able to prevent that option from appearing in the context menu.

 

Would be also nice to customize the context menu to create commands for it.

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,
Vinay Nalam,
PM, Microsoft.