Our contact centre agents are responsible for booking our technicians and sales advisers, and during the high season these field agents are extremely busy, with the result that availability in the immediate days after logging a case is very limited. Our contact centre team would therefore like to amend the date filter in the booking assistant, so that by default the assistant searches for availability in the coming 3 weeks, rather than 2 weeks. I can see no possibility to extend the date filter systematically, although it can be changed manually each time. We would like to configure this change, in order to save the few extra clicks it takes our agents whilst on the phone with the client.