Remove the rule to throw error on "End Time cannot be before Estimated Arrival Time"
Currently, there is hard-coded rule to prevent any booking's completion if End Time happens to be before the value (Date/Time) in Estimated Arrival Time. This rule should be optional based on the business use-cases because, in some instances, it is possible for a tech to arrive early and finish t...
Configurable Appearance for Short Bookings on Schedule Board
Many organizations rely on short-duration bookings such as 30-minute time slots within their scheduling workflows. With the recent update introducing a refreshed appearance for short bookings on the schedule board, a common issue has emerged: titles are no longer displayed for these entries, r...
Display both Estimated hours and Actual hours within a single Time Entry.
Displaying both Estimated Hours and Actual Hours within a single time entry to better track time entries
Adaptable columns and filters in scheduling board (like e.g. in the work order view)
Hi,
In the lower part of the schedule boards defined work orders are displayed.
The views only can be changed by customizing them.
It would be helpful to have the same function for views as in the areas of work orders or bookings.
They can be adjusted...
Please adding more update details in update notification.
We hope to receive more detailed information about future updates in the update notifications or emails. This would allow us to better prepare for the updates and help avoid potential issues that might arise from them.
Schedule Board map filtered by Requirements pane
On the Schedule Board screen, it might be very useful to connect the filters applied to the Requirements pane (on the bottom) with the map. For example, if there are 100 requirements and, after applying a filter the pane shows only 20 items, the map should show only the 20 requirement's locati...
Limitation in Creating 'Proposed' Status Bookings from Work Orders
Currently, it is not possible to create a Booking record (created from a Work Order) whose related Booking Status (a lookup to the bookingstatus entity) has the status 'Proposed'.
This is a huge limitation because, due to this, we cannot use the 'Ignore Proposed Bookings' opti...
Recalculate Travel Time when Bookings are canceled or deleted
Travel Time for Bookable Resource Bookings are calculated when Work Orders are booked (created or moved) via the Schedule Board. However, when Bookings are canceled or deleted, the travel time for subsequent Bookings are not recalculated automatically.
Ideally, the Travel Tim...
Manually create Bookings should inherit duration from Work Order
Oftentimes you have to create a booking manually from the workorder without going through the schedule board or assistant. The typical use case is where a 3rd party performs the work. They assign their techs on their own system and then just tell you the resource and date. To see these on the ...
Ability to add icons
Improve the ability to add a related "image" to a specific lookup. This would allow more customization on the list view for more appropriate actions. Example: "Provider on-site" = a hard hat icon to show the user is on site. Status of Emergency = "An exclamation point" showing urgency.
Administrator
Thanks, Ali, for raising this.
If we understand the scenario correctly, it sounds like the system is validating on Estimated Arrival Time even after the work is complete. We agree that this doesn't make sense. While we don't think we need a specific toggle for this validation, we did improve this validation. It makes sense to validate on Estimated Arrival Time while the booking is being scheduled. Once the booking has an Actual Arrival Time value, we no longer validate against the Estimated Arrival Time.
This logic was improved in FS v8.8.42.31.
Thanks, again,
Jason Cohen
PM, Microsoft Dynamics 365 Field Service