3

Limitation in Creating 'Proposed' Status Bookings from Work Orders

Currently, it is not possible to create a Booking record (created from a Work Order) whose related Booking Status (a lookup to the bookingstatus entity) has the status 'Proposed'.


This is a huge limitation because, due to this, we cannot use the 'Ignore Proposed Bookings' opti...

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Category: Field Service (152)

STATUS DETAILS
New
3

Recalculate Travel Time when Bookings are canceled or deleted

Travel Time for Bookable Resource Bookings are calculated when Work Orders are booked (created or moved) via the Schedule Board. However, when Bookings are canceled or deleted, the travel time for subsequent Bookings are not recalculated automatically.


Ideally, the Travel Tim...

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Category: Field Service (152)

STATUS DETAILS
New
3

Manually create Bookings should inherit duration from Work Order

Oftentimes you have to create a booking manually from the workorder without going through the schedule board or assistant. The typical use case is where a 3rd party performs the work. They assign their techs on their own system and then just tell you the resource and date. To see these on the ...

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Category: Field Service (152)

STATUS DETAILS
New
3

Ability to add icons

Improve the ability to add a related "image" to a specific lookup. This would allow more customization on the list view for more appropriate actions. Example: "Provider on-site" = a hard hat icon to show the user is on site. Status of Emergency = "An exclamation point" showing urgency.

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Category: Field Service (152)

STATUS DETAILS
New
3

Recurring appointment booking

We should have feature to add recurring booking on basis of predefine frequency setup for incident type and preference set by customer . this will help organizations to have better visibility for upcoming month resource utilizations .man power alignment , inventory planning and in medical fiel...

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Category: Field Service (152)

STATUS DETAILS
New
3

bookable resource booking entity isnt available for the Dataverse Search

Issue:

==========

Users are unable to add "Bookable Resource Booking" entity to the Data verse Search.


Issue Repro Steps:

======================

-> Go to make.powerapps.com/

->In the left pane, select "Solutions"

-> scroll to the down as you...

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Category: Field Service (152)

STATUS DETAILS
New
3

Make it possible to use quick-input for adding new products

With most of the forms we can use quick-input, we defined a quick-input form for work-order-product and enabled the quick-input on this entity. But still when adding a new work-order-product via a work-order, it shows the inline main-form on the middle of the screen. We would like to use the q...

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Category: Field Service (152)

STATUS DETAILS
New
3

Schedule board map customization

On the Schedule board's map view I can see the location of the resources, requirements, bookings. I would like to make visible a custom entity on the Schedule board map. This should be always visible without connecting a requirement to it.

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1 Comments

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Category: Field Service (152)

STATUS DETAILS
Needs Votes
3

Geofencing on Territories and Territories Grouping

Geofencing on Territories is highly desirable for the businesses who wants to provide work under different SLA’s for a specified territory. Updating work order statuses when within a certain radius of the Territory or Territories (currently tide up with customer location e.g. Service Acc...

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Category: Field Service (152)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. We like the idea of creating a control to allow users to draw territory boundaries. This is something we looked into in the past.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Thanks for sharing. Keep the ideas coming.

Jason Cohen
PM, Dynamics 365 Field Service

3

Prevent PO creation overwriting address fields

When a PO form is opened, an onLoad script copies the work order service location address into the PO. In our use case, we want to specify the address in the PO address fields. Unfo...

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Category: Field Service (152)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

We released this change. The system should now only populate this value if there is not an existing value present.

Thanks again for your great feedback and our apologies for not updating this Idea more promptly.


Jason Cohen
PM, Dynamics 365 Field Service