Display SLA and Customer Service Schedule on form
Important information are maintained within the SLA and the Customer Service Schedule. But it is not possible to display these information on the form of the interface. It should be possible to create Quick Views for that. If you would like to print some necessary information for a customer it...
D365 CE Portals - Hours of Operation and Volunteer/Employee Self Scheduling
Need a way in D365 CE/Portals for pre-approved portal users/volunteers to see available openings/schedules for different job roles (like doctor, nurse, etc.), that they have been approved for, for multiple locations (i.e. free clinics in four different cities with different hours of operation)...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Jason Cohen
PM, Dynamics 365 Field Service
Natively adding more to the Warehouse
OOTB warehouse is very bare. It would be nice to have a some native subgrids on warehouse showing related inventory & vice versus on the product record showing related warehouses and quantity.
Thank you for your feedback.
Currently this is not in our roadmap; however, we think this is a good idea and a reasonable suggestion. We are tracking it and if we get more feedback and votes, we will consider it in the future.
Sincerely,
Jason Cohen
PM, Microsoft
BUG: Field Service JS library not being added to Opportunity Form Libraries
I deployed Field Service 7.3.0.123 to two v9.0 organisations. In both cases I got a JavaScript error when opening up the main "Opportunity" form, for a new or existing Opportunity.
The reason is as follows:
On the main Opportunity form, FS.Opportunity.Library.Load has been added ...
Thank you for reaching out.
Your suggestion seems to be a product bug.
Please reach out to the relevant support channels as specified in Product support (http://go.microsoft.com/fwlink/?LinkID=616937).
Sincerely,
PM,
Microsoft.
Time Entry early access feature
Time Entry early access feature has inconsistent behavior.I have opted it for two trial organizations.On one it is showing Time entry tab but When I tried to create Time Entry it was throwing business process error saying "Date is not specified for the time entry". On another organization,the ...
Thank you for reaching out.
Your suggestion seems like it may be a product bug.
We'd love to take a look to see what may be causing this behavior. Please reach out to the relevant support channels as specified in Product support (http://go.microsoft.com/fwlink/?LinkID=616937).
Sincerely,
Jason Cohen
PM, Dynamics 365 Field Service
Time Entries Bug - Customer time entry forces time to "AM"
If entering an exact time in the Times Entries list (in desktop browser) i.e. modifying the time from the drop down list, the system forces the time "AM" and cannot be changed. This happens for both start and end times. Exact times are needed for client billing.
Thank you for reaching out.
Your suggestion sounds like it may be a product bug.
We'd love to look into this further. Please raise a support request so we can get to the bottom of this behavior.
Thank you,
Jason Cohen
PM, Dynamics 365 Field Service
Product Suggestions and Product Property Command
Is it possible add 'suggestions' and 'property' command button inside a form and sub-view of 'Agreement Invoice Product' similar to 'opportunity product', 'quote product' and 'sale order product'. I think It's helpfull for do upselling of a current agreement product. In the same way you can ad...
Thank you for your feedback.
We need some more details to understand your suggestion better. Can you please help us understand the ask a little bit better? Please provide example scenarios as a way to ensure we get the underlying ask and value of the concept.
Thank you,
Jason Cohen
PM, Dynamics 365 Field Service
It should be possible to update the field "Service Product Type" on the product entity
If the field "Service Product Type" has been set on the product it cannot be updated any more. To change that value it is necessary to delete and recreate the product. As the existing product might already be related to different records, this is not an optimal behaviour.
Therefore...
Thank you for submitting your idea.
In this case, unfortunately, we don't think it is appropriate to change our behavior to enable a product to be changed from one Field Service Product Type to another.
As you suggested, it could already be related to multiple other records. In such cases, we allow a WO Product to be related to Products of Field Service Product Types "Inventory" and "Non-Inventory" and a WO Service to types "Service." Further, between "Inventory" and "Non-Inventory" products, we create Product Inventory records which we maintain against the Product.
If we allowed this to be changed, there would be significant complexity to understand what was changes, what the previous values were, what the new value is, what changes should be made to existing data, and so on. Even if we attempted to handle all of this correctly, we would still likely not support it in the way that everyone would want.
For these reasons, we don't feel this is a behavioral change we want to make. We hope you understand and will continue submitting ideas in the future.
Sincerely,
Jason Cohen
PM, Microsoft
Move to different day
The option to 'Move bookings to different day' should respect the current filtered view and not move every booking. There should at least be the option to select all bookings in the current view OR every booking.
Thanks for sharing your idea and pls keep your idea coming.
We agree it will be nice to have the option to extend the feature when move booking to a different day, the assisted scheduling filter can be honored. The original purpose of this feature is to deal with the situation that at the end of the day, you can move all the jobs you have booked today and move them all for other days quickly. For example, a snow storm has locked down the job site completely, you are one-click from moving all bookings to the next day.
Currently this is not prioritized in the roadmap. We are traicking the votes and feedback. If we can get more votes and feedback, we may consider it in the future.
Regards,
Vivian Huang
Product manager.
Agreement Booking Setup's Recurrence Settings to allow Date/Time Fields
Currently, if you examine the Recurrence Settings XML, the dates are just dates. That's inconsistent with the rest of the product, where dates are date/times. Trying to create Recurrence Settings via workflow fails because the date as dynamically set via Workflow is set as a date/time and ther...
Thank you for sharing your idea.
Unfortunately, we don't think this idea is something we can support as it would likely be disruptive to current users, would require significant rework and reengineering, and is of questionable broader value given the limited votes and that this isn't an ask we've heard from other customers up to now.
Regardless, we're excited that you're using the Field Service product and love getting these kinds of informed, detailed asks from users who have been hands-on with the application. Please keep them coming.
Sincerely,
Jason Cohen
PM, Microsoft
Administrator
Thank you for your feedback.
Since it is possible to apply an SLA to Work Orders and display whether that SLA is active, succeeded or failed, we assume you want something slightly different. We'd love to better understand the need. Can you please share more details about this concept including a possible example scenario that highlights the ask?
Thank you,
Jason Cohen
PM, Dynamics 365 Field Service