4
A

Remove the rule to throw error on "End Time cannot be before Estimated Arrival Time"

Ali Khan on 5/20/2021 10:27:26 AM
Currently, there is hard-coded rule to prevent any booking's completion if End Time happens to be before the value (Date/Time) in Estimated Arrival Time. This rule should be optional based on the business use-cases because, in some instances, it is possible for a tech to arrive early and finish the booking. Due to 'hard-coded nature of this rule, the only way to avoid this is to circumvent it by creating another field or using a plugin etc.
Category: Field Service
STATUS DETAILS
Completed
Ideas Administrator

Administrator on 8/18/2021 4:31:40 PM

Thanks, Ali, for raising this.

If we understand the scenario correctly, it sounds like the system is validating on Estimated Arrival Time even after the work is complete. We agree that this doesn't make sense. While we don't think we need a specific toggle for this validation, we did improve this validation. It makes sense to validate on Estimated Arrival Time while the booking is being scheduled. Once the booking has an Actual Arrival Time value, we no longer validate against the Estimated Arrival Time.

This logic was improved in FS v8.8.42.31.

Thanks, again,

Jason Cohen
PM, Microsoft Dynamics 365 Field Service