Knowledge Article Case Title Truncated
Allow editing of language dropdown for KBA - limit search results
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Integrating One Note documents as knowledge base articles
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Need attachments on the KB records shown in the KB section of the cases
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Preserve the same Font-Size in a Knowledge Article When it is being added to an e-mail
The font size selected during creation of a Knowledge Article is not the same when it is added to an e-mail.
For example:
- Knowledge Article KA1 is created with the font Verdana 12.
- When responding a customer's inquiry, KA1 is insertet to the e-mail response....
STATUS DETAILSNew
Signalling of previously opened Knowledge Articles
When I see the list of knowledge articles present in a case, I would like to be able to tell apart the articles that I have already opened and read for the management of the same case.
For adding custom entity into knowledge management having schema name more than 23 character in lenght
We have an old custom entity having schema name (path_bdintakerequesttracker) is more than 23 characters which is not allowed to add into knowledge management. if schema length will be increase then I will add my entity into KM.
Or else I need to create new entity and add al...
Knowledge Article Pins resolve to latest version
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Read out knowledge articles loud
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Case convert to Knowledge article popup
Please enable the option to customize the "Convert Case to Knowledge Article" popup in Dynamics CRM Customer Service. This feature is essential and requested by users.
Thanks for your feedback. This is not on our roadmap currently. Please keep voting this idea for this to get prioritized.
Regards,
Product Manager,
Microsoft
Administrator
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.