2

enable mass notification features for scheduling

add mass notification features to broadcast message to a list of contacts through different channels ie. sms, email, phone and receive a reply to update crm.

use case: send notifications to list of volunteers asking about their availability for a job assignment during a disaster event. ...

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Category: General (26)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for submitting the idea. This is certainly an interesting feature however currently this is not in our Field Service roadmap. However, we are tracking it and if we get more feedback and votes, we may consider it in the future. In general you could create campaigns with Dynamics 365 Marketing app for such functionality: https://docs.microsoft.com/en-us/dynamics365/marketing/overview. We’ll also check with other Dynamics 365 app teams to see if they have any alternatives or workaround that you could use in the meantime.


Sincerely,
Girish Raja,
PM, Microsoft.

1

There should no pop up window appearing after the Dynamics update stating telling users to switch APP.

After wave 2 update all users are receiving a pop up notification stating users to switch APP , this is making inconvenience to users as this information is not useful to customer.

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Category: General (26)

STATUS DETAILS
New
1

Flow run history with "regarding" field like how we have it in process session page of dynamics 365 process which is very helpful to identify for which record the flow run got failed easily without navigating to each flow run history and understand the record for which the flow got failed.

Flow run history with "regarding" field like how we have it in process session page of dynamics 365 process which is very helpful to identify for which record the flow run got failed easily without navigating to each flow run history and understand the record for which the flow got failed. And a...

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Category: General (26)

STATUS DETAILS
New
1

Timeline - sort by Created On - Option to Display Created On Date

There is functionality to sort the timeline by created on date or modified date. When the timeline is sorted by created on date it would be great to have the created on date displayed, instead of the modified date, on the timeline.

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Category: General (26)

STATUS DETAILS
New
1

Enhance geocoding

The current functionality of the automatic geocoding after account address changes does not update current open - unscheduled or open - scheduled work orders. This would be helpful in ensuring if a service account's address is updated, the associated work orders not currently in progress or close...

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Category: General (26)

STATUS DETAILS
New
1

Timeline for all entities (Case, Workorder, Booking over mobile)

Target: Timeline could be an important and cool feature. Timeline info should be acessable from all entities (Case, Work order, Booking over mobile) doesn't matter where I wrote something or in which entity I am in at the moment. Minimal request (first step): The Timeline for Work Order and Book...

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Category: General (26)

STATUS DETAILS
New
1

Filtering on Views

We recently switched to Field Service Unified Interface from Field One Sky, one of the things we are struggling with is the filtering capability on the views. In Field One, there was an option to do a custom filter that would pop up a screen that resembled the advanced find. However, in Field ...

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Category: General (26)

STATUS DETAILS
Needs Votes
Ideas Administrator

Hi Leah,
Could you perhaps include screenshots to illustrate the issue? As shown in the below screenshot, I’m indeed able to see filters based on the data in the view. Also please feel free to utilize the Field Service community forum to discuss with fellow community members: https://community.dynamics.com/365/fieldservice/f/dynamics-365-for-field-service-forum

Sincerely,
Girish Raja,
PM, Microsoft.

 

1

Consolidate Fields Service (FS) & Resource Scheduling Settings (RS)

Field Service is not easy to configure, but right now, the plethora of settings is randomly distributed between Field Service app and Resource Scheduling app. In the Field Service app, it is even distributed across several areas (Settings, Resources, Inventory, Service). There are several dupl...

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Category: General (26)

STATUS DETAILS
Needs Votes
Ideas Administrator

This is indeed a great idea and thanks for submitting this! Currently this is not in our roadmap. However, we are tracking it and if we get more feedback and votes, we will consider it in the future. Please feel free to use social channels and various avenues to solicit more votes!

Sincerely,
Girish Raja,
PM, Microsoft.

1

Fix Advanced Find - Sort - SQL Server Error Issue

Affected environments: All Go to Advanced Find - Processes entity < with filter> - Results Results (87) will display, sort by Primary Entity Click on next page > and the SQL Server error is displayed. From Error log: System.Xml.XmlException: Microsoft.Crm.CrmException: Sql error: 'The...

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Category: General (26)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for reaching out. Your suggestion seems to be an issue that we are unable to reproduce in our test environments. If you need further assistance, please reach out to the relevant support channels as specified in https://dynamics.microsoft.com/support/

Sincerely,
Girish Raja
PM, Microsoft.

0

Phone number field with logic

Phone number field with no logic (text field) leads to bad data. Possibility is to show the number format already what should be written in. Only numbers are allowed except the plus + in the beginning; so no space, no letters etc. or any other ideas... currently the data field looks like +41 41 ...

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Category: General (26)

STATUS DETAILS
New