2

Field service 3rd party technicians or vendors

Wish we future feature the option to schedule potential vendors or contractors as 3rd party technician resources on work orders. Enhancing flexible resources types or potential network contacts or vendors may potentially enhanced resources and safe on data entry or administration processing or s...

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Category: General (39)

STATUS DETAILS
New
2

Dynamics 365 Field Service product or service life cycle

Future featuring the product or service life cycle maybe optimum ideal. Not featuring or not tracking product or service life cycle, user may potentially track life cycle out side the system, for purpose of renewable planning, recall, etc...

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Category: General (39)

STATUS DETAILS
New
2

New Work Order Triage

Would it be possible to have pop up windows that show current open work orders for an account when taking a call? Ex. our company services our own restaurants. When a restaurant calls in for a fryer broken we would like to be able to let the store know that they already have an open call on that ...

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Category: General (39)

STATUS DETAILS
Needs Votes
2

Timeline for all entities (Case, Workorder, Booking over mobile)

Target: Timeline could be an important and cool feature. Timeline info should be acessable from all entities (Case, Work order, Booking over mobile) doesn't matter where I wrote something or in which entity I am in at the moment. Minimal request (first step): The Timeline for Work Order and Book...

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0 Comments

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Category: General (39)

STATUS DETAILS
Needs Votes
2

Sorting international characters (Latin 1) with English language settings

I have a huge challenge in the fact that it is not possible to set English as a language in Dynamics (because I want non-native speakers to be able to work the platform too) and then sort international characters correctly. The response from developers is that you have to set the language to D...

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0 Comments

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Category: General (39)

STATUS DETAILS
Declined
Ideas Administrator

After reviewing with the platform team, we learnt that the sorting order is based on the base language that was chosen during the time of provisioning. The base language is stored in the platform (SQL Collation) which defines the sorting behavior and isn't defined by the current user's language in Dynamics. For additional platform ideas and community, please visit  https://ideas.powerapps.com.

 

Sincerely,
Girish Raja
PM, Microsoft.

2

Global search on all attributes and entities bing like

Multi entities and attributes search

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2 Comments

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Category: General (39)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks for your feedback, Gary. We'd love to help but we might need some more details to understand your suggestion better.

The platform offers a number of search capabilities. It sounds like what you're looking for might be addressed but Categorized or Relevance Search (these are sometimes also called Multi-Entity Search).

Here's a Docs page that talks about Relevance Search:

https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/relevance-search-results 

Here are a few links in our community that have discussed the same topic but with a few more screenshots to provide more context:

Is this the capability you're seeking? If not, can you please help us by sharing a few more details?

  • What is the scenario you're trying to enable?
  • Who are the personas that would be using the functionality you're looking for?
  • Is it specific to a Field Service use-case?

 

Sincerely,

Core Field Service PM, Jason Cohen

Microsoft.

2

enable mass notification features for scheduling

add mass notification features to broadcast message to a list of contacts through different channels ie. sms, email, phone and receive a reply to update crm.

use case: send notifications to list of volunteers asking about their availability for a job assignment during a disaster event. ...

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0 Comments

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Category: General (39)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for submitting the idea. This is certainly an interesting feature however currently this is not in our Field Service roadmap. However, we are tracking it and if we get more feedback and votes, we may consider it in the future. In general you could create campaigns with Dynamics 365 Marketing app for such functionality: https://docs.microsoft.com/en-us/dynamics365/marketing/overview. We’ll also check with other Dynamics 365 app teams to see if they have any alternatives or workaround that you could use in the meantime.


Sincerely,
Girish Raja,
PM, Microsoft.

1

Power Automate Flow-Implement the function to manually change the order of Power Automate Flow which run from a Dynamics 365 form screen

Power Automate Flow-Implement the function to manually change the order of Power Automate Flow which run from a Dynamics 365 form screen. This is very important that they have a large number of flows to choose from when choosing flows from a Dynamics 365 form screen. If it could be sorted in orde...

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0 Comments

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Category: General (39)

STATUS DETAILS
New
1

Dynamics 365 project service automation organization units sample data rename

Future featuring sample data with most accurate organization units name and ID maybe helpful rather than having user to rename the organization unit.

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0 Comments

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Category: General (39)

STATUS DETAILS
New
1

Dynamics 365 Field service role for recalls, warranties, inspectors, solution specialists

Wish there is an option in the future to include roles for recalls, warranties, inspectors, and solution specialists. Not featuring alternative future role plans, user may potentially track other items outside the system (e.g. mass recalls, job site or remote inspector (e.g. guides, mixed reali...

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0 Comments

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Category: General (39)

STATUS DETAILS
New