2

Schedule Service Activities with RSO

I think not every company uses Work Orders but Service Activities like in the Customer Service Hub. So it would be great to give the possibility to schedule and optimize Service Activities with RSO

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Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Needs Votes
2

RSO: Dependency between requirements(cross day, cross resource)

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Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Under Review
2

RSO - Allow Batch Scheduling of Orders.

Currently, the RSO will schedule all Work Orders within a certain territory.

Would be great to be able to search for a batch, or subset of Work Orders in the Work Order View (or Requirements in the Resource Requirements View), multi-select, and trigger scheduling on just that subse...

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1 Comments

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Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Completed
Ideas Administrator

 Thanks Boris for the feedback, yes, this is in our roadmap already, optimization scope extensibility to allow customer define their own view of scheduling, in your case, optimize a sub-set of work orders not always per territory  

 Regards,

 Feifei Qiu | MSFT PM

2

RSO available on more than one organisation at a time

The Resource Scheduling Optimization add-on can only be deployed on one organisation or instance per tenant at a time.  I read this as meaning that, once live, any testing using the RSO either happens in the Prod instance or has to be done out of hours.

Could the RSO be available o...

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1 Comments

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Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Completed
Ideas Administrator

It’s possible to have more than 1 RSO deployment on multiple Dynamics365 Organizations which on the same tenant, but customer need to purchase additional RSO entitlement .  if they are enterprise account, can contact their local account manager to purchase additional RSO

Regards,

Feifei Qiu | MSFT PM

2

RSO - Aggregate Total Work Orders Scheduled, Total Work Orders Modified, Total Travel Time on Scheduling Optimization Requests and Show in grid on Scheduling Optimization Schedule form

Would be useful to display this data in the grid to compare subsequent iterations of RSO executions. Ideally, would be useful to be able to roll back to a specific iteration of the RSO if a subsequent iteration results in fewer Work Order Scheduled or more total Travel Time than a prior iterat...

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1 Comments

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Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Completed
Ideas Administrator

Thanks Boris for the feedback, yes , this is part of what if analysis scenario we are planning for future roadmap: more analytical statistic to show # of work order, # of travel time, # of working hours etc optimized for specific RSO run, and with the capability to compare multiple runs and rollback if subsequent run doesn't satisfy business goal 

1

Feature/Option that locks user experience while RSO in flight

It would be good enhancement for RSO if we have a feature/option to lock manual intervention on Work Orders/Bookings which are picked for Optimization. Users should be notified that the record is being optimized/processed till the time RSO is in flight.


We were experiencing is...

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Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Needs Votes
1

Product Enhancement

This is about Software Engineers understanding the "Logical Function" similarities, versus the "Physical appearance and Nomenclature" differences. That "Project Functionality" is just a more complex form of "Field Service". That resources need to be Planned, Scheduled, Costed, Charged for both ...

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Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Needs Votes
Ideas Administrator

Are you referring to crew scheduling? RSO does not currently support crew scheduling. However, scheduling assistant does. This would allow you to schedule a resource and equipment. Resource crew scheduling in Dynamics 365 Field Service | Microsoft Docs

 

- Field Service PM team

1

Resource Requirement is stored according to the 24 hours

We have created our calendar template with 8 hours duration. Project Task is working fine with 8 hours. From Project teams if we generate the requirements, the Resource Request is considering as 24 hours instead of 8 hours. The duration field on the Resource Requirement is stored in days. The fa...

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Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for your feedback, I understand this can be an issue. We will evaluate the request and get back to you.

Field Service PM team. 

1

Adding Offset handling for the RSO

At our customer scenario there is a need that technician is taking time after arriving at the customer location. e.g. a huge power plant where a single machine needs to be maintained. The resource need to walk at the customer location to reach the related asset. In some cases an supervisor is re...

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Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Needs Votes
1

RSO: Predictive Travel

Using real-time data predict optimal travel route for in-day travel. Along with travel alerts
 

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Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Planned
2020 Release Wave 2
Ideas Administrator

Thanks for submitting the idea, this is being planned for upcoming wave