3

RSO: Dependency between requirements(cross day, cross resource)

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Under Review
3

Ability to hide Schedule Board tabs launched from the RSO optimization schedule

When you open the schedule board using the button on the optimization schedule, a new tab is generated, this might give you quite a number of tabs. Hiding them works (e.g. by only assigning them to a dummy user) , however if you now try to open them again from the optimization schedule, you en...

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0 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Needs Votes
Ideas Administrator

Suggest to assign that specific RSO SB tab to yourself ONLY instead of dummy user, in that case,  other dispatchers won't see that many tabs, and RSO admin still can access schedule-board tab if needed 

3

Certification Expiration

For Certification-type Characteristics, add Expiration Date functionality and notifications/alerts of imminent expiration (configurable); also add the dates to the Resource tooltip on the URS Schedule Board

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2 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Declined
Ideas Administrator

Thanks Boris for the feedback, this is duplicate feedback as ID0003028, hence close this one. 

3

Provide more detailed documentation on RSO scheduling

RSO is a great addition to Field Service but there is limited documentation for Dynamics 365 consultants to understand how the optimisation engine operates, which makes it difficult to discuss solutions with clients.

I have tested schedules with many different configuration and th...

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3 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Completed
Ideas Administrator

RSO white paper based on latest version in the market just got published, please check here for more details https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-overview

3

Add Billable vs. Non-Billable Setting to Pay Types

When Booking Journals are created for a Bookable Resource Booking, the system automatically sets certain ones to Billable and others to Non-Billable (ex. Booking Journals for Travel are always set to Non-Billable).

 

Each Pay Type should be configurable as either Billable or...

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0 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback. We are not considering the suggestion at this time due to the following reason: There is currently the ability to flag these travel booking journals as Billable. 

On journals with a type of working hours, overtime or business closure, billable is set as true by default.

On journals with a type of break, billable is set according to BreakHoursBillable field on the Price List specified on the work order.

On journals with a type of travel, if TravelChargeType on the Account for this work order is set to Hourly, then Billable is set to true by default, otherwise billable is set to false. 

Hope this helps! 

Sincerely,

Shloma Baum

PM, Microsoft

2

Enable to change the booking status sequence

Currently it is not able that admin can adjust the sequence of booking status in the booking status. In the interest of efficiency it annoying that frequently used statusses might be at the bottom of the drop down field and less frequently used might be at the very top. The usage will differ f...

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0 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
New
2

Put Old Schedule Board BAck

The new schedule board can only display 14 days on the Gantt chart. This is completely unworkable for our application, as we must have at least 180 days of bookings viewable at any given time.

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0 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
New
2

Global schedule board view settings

When accessing the schedule board within the work order via the button "book", the default board view settings are not stored.

Every time the user has to change the settings (timezone, etc.) again.

On example is the difference between the time zone in the workorder and the displaye...

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0 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
New
2

Consider a maximum weight constaints for route Optimization

For a waste management scenario with Trucks collecting bins. This scenario can be usefull for every city in the world.


RSO should consider a Max Weight constraint for the trucks and also the possibility to add a ...

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1 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
New
2

msdyn_businessclosure entity is not retrieving data in SSRS XML fetch

Customer wants to create a Report using SSRS, so they are using the connection type “Microsoft Dynamics 365 Fetch” in Visual Studio thru Query Builder wizard , the idea is paste the XML fetch built in an Advanced find in Dynamics CE. In Advanced find is retrieving data  but pasting the same XM...

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0 Comments

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Category: Resource Scheduling Optimization (56)

STATUS DETAILS
New