Resource Requirement is stored according to the 24 hours
We have created our calendar template with 8 hours duration. Project Task is working fine with 8 hours. From Project teams if we generate the requirements, the Resource Request is considering as 24 hours instead of 8 hours. The duration field on the Resource Requirement is stored in days. The fa...
Adding Offset handling for the RSO
At our customer scenario there is a need that technician is taking time after arriving at the customer location. e.g. a huge power plant where a single machine needs to be maintained. The resource need to walk at the customer location to reach the related asset. In some cases an supervisor is re...
RSO to take into account Customer Rating when scheduling
Some customers (key accounts) are considered more important than others. When scheduling two identical work orders (same distances, priority etc) the one for the more important customer needs to take precedence and be given a higher score by RSO. Need the facility to have an account rating aga...
Update Help & Training documentation
Please provide updated and more detailed documentation. Your documentation is out of date which just makes it so difficult to understand the module functionality and provide clients with clear answers when they ask questions regarding anything but the most basic scenario's.
Thanks for the feedback, Team is working on publishing more training /readiness documents
RSO - Setting to build a schedule for an explicit date, not only relative offsets
Today the RSO can only be set up to run for a relative range: the range offset: 2 hours, 1 day, etc.
There is no way to specify "I would like to create a schedule for Monday, 3 July 2017."
This frequently results in multiple runs of the RSO to ensure the schedule is built for the...
Thanks Boris for the feedback, we recently release RSO new build for Dynamics365 v9.0 org, there is a new feature called Schedule Board Integration, on the very right, there is a tab called 'Optimization' with optimization scope information prepopulated, you can modify From/To info directly with exact date/time like the scenario you mentioned then save back to your original scope.
RSO:Allow travel outside working hours and maximum travel from home location
Thanks for submitting the idea, this is being planned for upcoming wave
RSO: Limit travel between bookings
RSO: Data effective territory
RSO: Date effective location
RSO: Dependency between requirements(cross day, cross resource)
Administrator
Can you model importance of customer as priority of requirement ? then use ' High priority requirement' objective to influence RSO optimization decision ?