Schedule Service Activities with RSO
I think not every company uses Work Orders but Service Activities like in the Customer Service Hub. So it would be great to give the possibility to schedule and optimize Service Activities with RSO
RSO: Dependency between requirements(cross day, cross resource)
RSO - Allow Batch Scheduling of Orders.
Currently, the RSO will schedule all Work Orders within a certain territory.
Would be great to be able to search for a batch, or subset of Work Orders in the Work Order View (or Requirements in the Resource Requirements View), multi-select, and trigger scheduling on just that subse...
RSO available on more than one organisation at a time
The Resource Scheduling Optimization add-on can only be deployed on one organisation or instance per tenant at a time. I read this as meaning that, once live, any testing using the RSO either happens in the Prod instance or has to be done out of hours.
Could the RSO be available o...
It’s possible to have more than 1 RSO deployment on multiple Dynamics365 Organizations which on the same tenant, but customer need to purchase additional RSO entitlement . if they are enterprise account, can contact their local account manager to purchase additional RSO
Regards,
Feifei Qiu | MSFT PM
RSO - Aggregate Total Work Orders Scheduled, Total Work Orders Modified, Total Travel Time on Scheduling Optimization Requests and Show in grid on Scheduling Optimization Schedule form
Would be useful to display this data in the grid to compare subsequent iterations of RSO executions. Ideally, would be useful to be able to roll back to a specific iteration of the RSO if a subsequent iteration results in fewer Work Order Scheduled or more total Travel Time than a prior iterat...
Thanks Boris for the feedback, yes , this is part of what if analysis scenario we are planning for future roadmap: more analytical statistic to show # of work order, # of travel time, # of working hours etc optimized for specific RSO run, and with the capability to compare multiple runs and rollback if subsequent run doesn't satisfy business goal
Feature/Option that locks user experience while RSO in flight
It would be good enhancement for RSO if we have a feature/option to lock manual intervention on Work Orders/Bookings which are picked for Optimization. Users should be notified that the record is being optimized/processed till the time RSO is in flight.
We were experiencing is...
Product Enhancement
This is about Software Engineers understanding the "Logical Function" similarities, versus the "Physical appearance and Nomenclature" differences. That "Project Functionality" is just a more complex form of "Field Service". That resources need to be Planned, Scheduled, Costed, Charged for both ...
Are you referring to crew scheduling? RSO does not currently support crew scheduling. However, scheduling assistant does. This would allow you to schedule a resource and equipment. Resource crew scheduling in Dynamics 365 Field Service | Microsoft Docs
- Field Service PM team
Resource Requirement is stored according to the 24 hours
We have created our calendar template with 8 hours duration. Project Task is working fine with 8 hours. From Project teams if we generate the requirements, the Resource Request is considering as 24 hours instead of 8 hours. The duration field on the Resource Requirement is stored in days. The fa...
Thanks for your feedback, I understand this can be an issue. We will evaluate the request and get back to you.
Field Service PM team.
Adding Offset handling for the RSO
At our customer scenario there is a need that technician is taking time after arriving at the customer location. e.g. a huge power plant where a single machine needs to be maintained. The resource need to walk at the customer location to reach the related asset. In some cases an supervisor is re...
RSO: Predictive Travel
Using real-time data predict optimal travel route for in-day travel. Along with travel alerts
Thanks for submitting the idea, this is being planned for upcoming wave
Administrator
Thanks Boris for the feedback, yes, this is in our roadmap already, optimization scope extensibility to allow customer define their own view of scheduling, in your case, optimize a sub-set of work orders not always per territory
Regards,
Feifei Qiu | MSFT PM