Expose the journey entry trigger object to Power Automate flows, analogous to how it is available in the email editor
Problem
In trigger-based journeys, the entry trigger object — including all its custom attributes — is fully accessible as a personalization source in the email editor. However, when a custom trigger tile fires a Power Automate flow, that flow only receives what has been explicitly def...
Using interaction-triggers in Real-time Marketing Journeys
Real-time Marketing Triggers has several "Standard Triggers" for email interactions. In Real-time Marketing Journeys, you can branch your journey using some of them (Email Link Clicked and Email Opened). We want to contact our customer via another channel if our email does not reach them becau...
Ability to Define Optional vs Required Input Parameters in Customer Insights - Journeys Triggers
When creating custom triggers in Dynamics 365 Customer Insights - Journeys, all input parameters are treated equally. There's currently no way to specify whether a parameter should be mandatory or optional. This can lead to confusion, unintend...
Add unique IDs in custom trigger
Currently it is not possible to have unique IDs when creating a custom trigger, so the idea is to be able to use IDs such as "Customer number" (alternate key) and pass this to the custom trigger. Currently, email and phone number is possible, and thus would be fantastic to pass "Customer numbe...
Real Time Marketing - Event Triggers - Allow Us to Send Related Entity Record vs. Single Field Value Attribute (like Standard Triggers)
Standard Triggers, created and provided by Microsoft when you install D365 Marketing, allow us to access an entire related entity record and not just a field value. For example, the Event Registration Created trigger gives us access to the related Event record to pull all kinds of information...
This is currently being worked on and should be included in the June release.
Marketing Emails should be call from CRM Workflow
Marketing Emails should be call from CRM Workflow instead of sending it through customer journey or using quick send button. We have some conditions/triggers based on which we want to send marketing emails to our customers.
N/A
Adding information from Trigger in the request sent to Custom Channel in Dynamics 365 Customer Insight Journeys
Adding information from Trigger in the request sent to Custom Channel in Dynamics 365 Customer Insight Journeys
Add a new trigger to track email actions
We need a new trigger for the email actions, we have a case where we need to take out a contact from a customer journey if the contact replied to the previous email on the journey, currently we just have 1. Email opened 2. Email hard bounced 3. Email soft bounced 4. Any link clicked 5. Email del...
Thank you for your feedback!
We feel there should be more community votes to have this idea implemented.
Sincerely,
PM,
Dynamics 365 Marketing
Auto and quick event confirmation/reminders
Create an easy trigger or automatic flow for registration confirmations and reminders. At the moment we use the customer journeys to send a confirmation and the reminders after an event registration based on a segment with people who registered. we use this for every event and it would be a r...
this can be achieved using the 'marketing event registration' trigger
Push notification blocked detection on CIJ
Problem Statement
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In Customer Insights – Journeys, the If/Else condition for “Push notification bounced” does not route contacts to the Yes branch when a push notification is marked as Blocked in delive...
Administrator
This is planned and should the email blocked and bounced triggers should be available for journey orchestration in the August release.