23

Marketing Emails should be call from CRM Workflow

Marketing Emails should be call from CRM Workflow instead of sending it through customer journey or using quick send button. We have some conditions/triggers based on which we want to send marketing emails to our customers.

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Category: Event Triggers (19)

STATUS DETAILS
Needs Votes
20

Using interaction-triggers in Real-time Marketing Journeys

Real-time Marketing Triggers has several "Standard Triggers" for email interactions. In Real-time Marketing Journeys, you can branch your journey using some of them (Email Link Clicked and Email Opened). We want to contact our customer via another channel if our email does not reach them becau...

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Category: Event Triggers (19)

STATUS DETAILS
New
20

Real Time Marketing - Event Triggers - Allow Us to Send Related Entity Record vs. Single Field Value Attribute (like Standard Triggers)

Standard Triggers, created and provided by Microsoft when you install D365 Marketing, allow us to access an entire related entity record and not just a field value. For example, the Event Registration Created trigger gives us access to the related Event record to pull all kinds of information...

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1 Comments

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Category: Event Triggers (19)

STATUS DETAILS
New
18

Auto and quick event confirmation/reminders

Create an easy trigger or automatic flow for registration confirmations and reminders. At the moment we use the customer journeys to send a confirmation and the reminders after an event registration based on a segment with people who registered. we use this for every event and it would be a r...

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0 Comments

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Category: Event Triggers (19)

STATUS DETAILS
Needs Votes
13

Custom Event Triggers for Event Entity

The current Out of the Box triggers are focused on Contact, Lead, Opportunity, Incident, Email, Text and Push. We would really like to use triggers for Events as well. You can think of 'Event Registration' - 'Cancelled Event Registration' - 'Event date is within xxx days'

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1 Comments

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Category: Event Triggers (19)

STATUS DETAILS
Completed
Ideas Administrator
Hi

We've recently shipped 3 default triggers for events - 
  • Marketing event check-in created
  • Marketing event registration created
  • Marketing event registration canceled
These should be available in the April 2022 update . Please try them and provide feedback!
 
12

Add a new trigger to track email actions

We need a new trigger for the email actions, we have a case where we need to take out a contact from a customer journey if the contact replied to the previous email on the journey, currently we just have 1. Email opened 2. Email hard bounced 3. Email soft bounced 4. Any link clicked 5. Email del...

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0 Comments

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Category: Event Triggers (19)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback!

We feel there should be more community votes to have this idea implemented.

Sincerely,

PM,

Dynamics 365 Marketing

10

Marketing Emails should be call from CRM Workflow

There are some scenarios where we want to send marketing emails on change of a field, we don't have that trigger point in email marketing. Marketing Emails can only be send through customer journey.

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0 Comments

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Category: Event Triggers (19)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

We feel there should be more support to have this functionality implemented.

Sincerely,

PM,

Dynamics 365 Marketing

6

Approval registration for event!?

Hi Mircosoft Dynamics Marketing Team, Can Event have a control procedure that can approve the registration individually? (instead of cancel). Once I approve the registration, we will send the confirmation email to them in a short time. I am facing a problem which not all the attendee is applic...

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0 Comments

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Category: Event Triggers (19)

STATUS DETAILS
Declined
5

Create Custom Event Triggers for Entities in Dataverse

You can now create Custom Event Triggers for external triggers only. It would be nice to create Custom Event Triggers for entities in Dataverse as well. Think about (1) 'Check-Ins', when a new Check-In is created. (2) 'Events registration', when a new Event registration is created (3) 'Webvisit'...

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0 Comments

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Category: Event Triggers (19)

STATUS DETAILS
Planned
Ideas Administrator
This is part of the 2022 Wave 1 (expected around June/July 2022) - https://docs.microsoft.com/en-us/dynamics365-release-plan/2022wave1/marketing/dynamics365-marketing/trigger-journeys-based-data-changes-dynamics-app-engage-customers-at-right-time-without-writing-code
3

Need to Identify the template from which an event was created

Our client requires is there any way to reliably identify the template from which an event was created using out of box functionality

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0 Comments

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Category: Event Triggers (19)

STATUS DETAILS
Needs Votes