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Add a new trigger to track email actions

Sergio Macias on 10/26/2019 5:38:10 PM
We need a new trigger for the email actions, we have a case where we need to take out a contact from a customer journey if the contact replied to the previous email on the journey, currently we just have
1. Email opened
2. Email hard bounced
3. Email soft bounced
4. Any link clicked
5. Email delivered

Would be great to have
6. Email was replied
Category: Event Triggers
STATUS DETAILS
Planned
2023 Release Wave 2
Ideas Administrator

Administrator on 7/27/2023 7:21:47 PM

Thank you for your feedback!

We feel there should be more community votes to have this idea implemented.

Sincerely,

PM,

Dynamics 365 Marketing

Comments

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RE: Add a new trigger to track email actions

Victor Larsson on 10/29/2024 4:24:19 PM

engage equals replies to certain emails to be clear

Category: Event Triggers

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RE: Add a new trigger to track email actions

Victor Larsson on 10/29/2024 4:23:44 PM

Hi, We can share usecase.We have contacts that we would like to enter a journey several times, depending on which product they are suitable for. In this case they might be in the same journey several times.When they engage with us we want the journey to end when they reply. For us that are working with offering people different tailored products, the emails will contain different things depending on what they could be interested in, but if they engage on one of the areas we want the other journeys to stop

Category: Event Triggers

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RE: Add a new trigger to track email actions

Shravan Shankar on 7/25/2023 6:30:47 PM

We are working on getting these to work in the near future.We will be allowing for orchestration on 'Email Bounced', 'Link Clicked'.Can you please share use case for 'Email Reply Received'?

Category: Event Triggers