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We need a new trigger for the email actions, we have a case where we need to take out a contact from a customer journey if the contact replied to the previous email on the journey, currently we just have
1. Email opened
2. Email hard bounced
3. Email soft bounced
4. Any link clicked
5. Email delivered
Would be great to have
6. Email was replied
1. Email opened
2. Email hard bounced
3. Email soft bounced
4. Any link clicked
5. Email delivered
Would be great to have
6. Email was replied
STATUS DETAILS
Planned
2023 Release Wave 2
Comments
We are working on getting these to work in the near future.
We will be allowing for orchestration on 'Email Bounced', 'Link Clicked'.
Can you please share use case for 'Email Reply Received'?
Category: Event Triggers
Administrator on 7/27/2023 7:21:47 PM
Thank you for your feedback!
We feel there should be more community votes to have this idea implemented.
Sincerely,
PM,
Dynamics 365 Marketing