58

Tracing functionality should be linked to Service orders

A finished item that is serial number controlled is produced including a raw material that is batch controlled. For example BOM serial S01 contains COMPONENT batch B01. This BOM is sold.

Later, a Service order is created for BOM serial S01 and the Component B01 is replaced with batch nu...

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Category: Service Management (41)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes from more customers, we may consider it in the future.

 

Sincerely,

Søren Vagn Andersen, Principal Group Program Manager, Microsoft Dynamics 365 Supply Chain Management, sorenand@microsoft.com

 

23

Item requirements included in the service order margin report

The service order margin report should also include item requirements. If item requirements are attached to a service order, the margin calculated is wrong and can cause losses due to faulty information of total cost and revenue for a service order.

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Category: Service Management (41)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap.

 

Sincerely,

Christian Rytt

PM, Microsoft

21

Visibility of e-mail addresses used in print management (Invoices, Statements)

When sending Invoices / Statments / Credit Notes there is no visibility to see what e-mail address was used when the document was sent The Invoice Journal has an e-mail field that can be added but this is the e-mail from the Customer in Customer Service and not the e-mail address from Print Mana...

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Category: Service Management (41)

STATUS DETAILS
Needs Votes
10

Add sequence as a sorting criteria for dispatching

Add sequence as a sorting criteria for dispatching

Business case: Customer re plan batch orders on daily basis to align with late changes of demand or equipment disturbance.

Issue with current support: Sequence concept is only supported on planned order level

Id...

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Category: Service Management (41)

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Needs Votes
8

Service object relation change price

On Service orders, when a Service object relation is created and afterwards transferred to the service order line, the price changes to the one for the service object an overwrite the price of the item in the line. This does not happen when the service orders are created from a service agreemen...

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Category: Service Management (41)

STATUS DETAILS
Needs Votes
5

Service subscriptions accruals

When creating a service subscription linked to a project we have the option to accrue revenue for these services, if we want to have a default description for this voucher we don't have the option to do it. If we would like to have the project category or the project id on the voucher for reconci...

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Category: Service Management (41)

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Needs Votes
5

Mobile Application for Service Management and Documentation on Docs

There is nothing on any of the Roadmap anywhere for Service Management.  It is in D365E though.  There is nothing in the Docs site either.  This all needs to be updated and we need a mobile app for Service Management.  

 

Thanks, 

Nancy P...

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Category: Service Management (41)

STATUS DETAILS
Declined
Ideas Administrator

At this stage, we are not have any short term deliverables for Service management, why there is nothing on the Roadmap. We are however working on carrying forward the documentation on docs. For the Mobile App, I would ask you to enter a separate entry. In general I would ask you to log ideas separately not as accumulations of multiple issues, as we cannot triage and deliver them when they are grouped together.

Conrad Volkmann

PM, Microsoft 

 

4

Indexation process for Subscriptions should be extended with additional possibilities

Currently in D365, Service management module > Subscriptions > Indexation process is very limited in following points:

  1. There is only one index rate (field) to be applied
  2. There is no history log nor report for tracking price changes
  3. There is no limitation nor conditio...

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    0 Comments

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    Category: Service Management (41)

    STATUS DETAILS
    Needs Votes
    Ideas Administrator

    Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
     
    Sincerely,

    Søren Vagn Andersen, Principal Group Product Manager, Microsoft Dynamics 365 Supply Chain Management 

4

BOM de Ativos - Falha na atualização - Gerenciamento de Ativos - TrackingID#2109270040006627

Módulo Gerenciamento de ativos, precisamos que a atualização de BOM de ativos funcione para itens que NÃO movimentem estoque, pois são realizadas ordens de compra dentro das ordens de serviço com itens que não movimentaram estoque interno, exemplo o ativo caminhão que estando em outro estado prec...

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0 Comments

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Category: Service Management (41)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

 

Sincerely,

Søren Vagn Andersen, Principal Group Program Manager, Microsoft Dynamics 365 Supply Chain Management, sorenand@microsoft.com

4

Mobile Application

Are there plans for a mobile application for service management?

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0 Comments

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Category: Service Management (41)

STATUS DETAILS
Needs Votes