Tracing functionality should be linked to Service orders
A finished item that is serial number controlled is produced including a raw material that is batch controlled. For example BOM serial S01 contains COMPONENT batch B01. This BOM is sold.
Later, a Service order is created for BOM serial S01 and the Component B01 is replaced with batch nu...
Item requirements included in the service order margin report
The service order margin report should also include item requirements. If item requirements are attached to a service order, the margin calculated is wrong and can cause losses due to faulty information of total cost and revenue for a service order.
Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap.
Sincerely,
Christian Rytt
PM, Microsoft
Visibility of e-mail addresses used in print management (Invoices, Statements)
When sending Invoices / Statments / Credit Notes there is no visibility to see what e-mail address was used when the document was sent The Invoice Journal has an e-mail field that can be added but this is the e-mail from the Customer in Customer Service and not the e-mail address from Print Mana...
Add sequence as a sorting criteria for dispatching
Add sequence as a sorting criteria for dispatching
Business case: Customer re plan batch orders on daily basis to align with late changes of demand or equipment disturbance.
Issue with current support: Sequence concept is only supported on planned order level
Id...
Service object relation change price
On Service orders, when a Service object relation is created and afterwards transferred to the service order line, the price changes to the one for the service object an overwrite the price of the item in the line. This does not happen when the service orders are created from a service agreemen...
Service order line should allow negative quantity
Currently, the Service order line does not allow negative quantity. In business operation, negative quantity in Service order line is a common scenario which represents as a return process.
Having said that, it is necessary that the service order line can enable negative quantity, which...
Enable ability to present Dialog box in Custom Scripts
For Dynamics 365 F&O (Axapta V8 for goodness sakes!) the relatively new feature "Custom Scripts" will fail in testing if your script attempts to present a dialog box.
The workflow does allow for multiple runs of a custom script before it is marked as finished/complete. The wo...
Service subscriptions accruals
When creating a service subscription linked to a project we have the option to accrue revenue for these services, if we want to have a default description for this voucher we don't have the option to do it. If we would like to have the project category or the project id on the voucher for reconci...
Mobile Application
Are there plans for a mobile application for service management?
Mobile Application for Service Management and Documentation on Docs
There is nothing on any of the Roadmap anywhere for Service Management. It is in D365E though. There is nothing in the Docs site either. This all needs to be updated and we need a mobile app for Service Management.
Thanks,
Nancy P...
At this stage, we are not have any short term deliverables for Service management, why there is nothing on the Roadmap. We are however working on carrying forward the documentation on docs. For the Mobile App, I would ask you to enter a separate entry. In general I would ask you to log ideas separately not as accumulations of multiple issues, as we cannot triage and deliver them when they are grouped together.
Conrad Volkmann
PM, Microsoft
Administrator
Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes from more customers, we may consider it in the future.
Sincerely,
Søren Vagn Andersen, Principal Group Program Manager, Microsoft Dynamics 365 Supply Chain Management, sorenand@microsoft.com