Ability to use Service level agreement when case category type is Collections.
Enable the use of Service Level Agreements (SLAs) when the case category type is set to 'Collections'. This is a common business requirement, as organizations want to ensure collections cases are resolved in a timely manner and have visibility into any delays through SLA tracking.
Service order line should allow negative quantity
Currently, the Service order line does not allow negative quantity. In business operation, negative quantity in Service order line is a common scenario which represents as a return process.
Having said that, it is necessary that the service order line can enable negative quantity, which...
Service order line should allow negative quantity
Currently, D365 does not allow negative quantity in Service order line.
In some business operation, negative quantity in Service order is common practice: users use negative quantity as a return process, specifically when item is returned back to inventory.
Hence, it is necessary...
Issue 300506 - By design Critical error when posting service order with service item
Product and version: Finance and Operations
Release: 8.0
KB number: 4496001
Fix type: Binary update
PROBLEM
When attempting to post a Service Order that has a line for a 'Service' item, a critical error occurs:
"Create Ite...
Enable ability to present Dialog box in Custom Scripts
For Dynamics 365 F&O (Axapta V8 for goodness sakes!) the relatively new feature "Custom Scripts" will fail in testing if your script attempts to present a dialog box.
The workflow does allow for multiple runs of a custom script before it is marked as finished/complete. The wo...
Indexation process for Subscriptions should be extended with additional possibilities
Currently in D365, Service management module > Subscriptions > Indexation process is very limited in following points:
- There is only one index rate (field) to be applied
- There is no history log nor report for tracking price changes
- There is no limitation nor conditio...
STATUS DETAILSNeeds Votes
Cost amount should reflect when a line is posted with negative quantity on an item requirement form which is opened via service order.
Currently the system behaves in the manner that if we create a negative item requirement within Service management, the item cost is not pulled into the transaction. Current systems behavior is that negative transactions which are not linked to a return item are costed at 0.00. There should be...
Item Cost adjustment on service ledger entries
Item usage on a service order is taking the item card cost. This cost is not adjusted with the standard item cost adjustment batch. Thus if the cost is varying, there are differences between item ledger entries and service ledger entries. item with tracking setup does not reflect effective cos...
BOM de Ativos - Falha na atualização - Gerenciamento de Ativos - TrackingID#2109270040006627
Módulo Gerenciamento de ativos, precisamos que a atualização de BOM de ativos funcione para itens que NÃO movimentem estoque, pois são realizadas ordens de compra dentro das ordens de serviço com itens que não movimentaram estoque interno, exemplo o ativo caminhão que estando em outro estado prec...