Item requirements included in the service order margin report
The service order margin report should also include item requirements. If item requirements are attached to a service order, the margin calculated is wrong and can cause losses due to faulty information of total cost and revenue for a service order.
Visibility of e-mail addresses used in print management (Invoices, Statements)
When sending Invoices / Statments / Credit Notes there is no visibility to see what e-mail address was used when the document was sent The Invoice Journal has an e-mail field that can be added but this is the e-mail from the Customer in Customer Service and not the e-mail address from Print Mana...
LCS Search for applied Hotfixes
Search the environment in LCS for applied hotfixes. This function was taken away with the latest update to LCS. This function is very helpful to check if a hotfix has been applied. This is helpful to the end user as well as MS in helping resolve issues. We opened a ticket for an issue appli...
Add sequence as a sorting criteria for dispatching
Add sequence as a sorting criteria for dispatching
Business case: Customer re plan batch orders on daily basis to align with late changes of demand or equipment disturbance.
Issue with current support: Sequence concept is only supported on planned order level
Id...
Tracing functionality should be linked to Service orders
A finished item that is serial number controlled is produced including a raw material that is batch controlled. For example BOM serial S01 contains COMPONENT batch B01. This BOM is sold.
Later, a Service order is created for BOM serial S01 and the Component B01 is replaced with batch nu...
Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Conrad Volkmann
PM, Microsoft
Mobile Application for Service Management and Documentation on Docs
There is nothing on any of the Roadmap anywhere for Service Management. It is in D365E though. There is nothing in the Docs site either. This all needs to be updated and we need a mobile app for Service Management.
Thanks,
Nancy P...
At this stage, we are not have any short term deliverables for Service management, why there is nothing on the Roadmap. We are however working on carrying forward the documentation on docs. For the Mobile App, I would ask you to enter a separate entry. In general I would ask you to log ideas separately not as accumulations of multiple issues, as we cannot triage and deliver them when they are grouped together.
Conrad Volkmann
PM, Microsoft
Mobile Application
Are there plans for a mobile application for service management?
Service order risk tracking
Future featuring the option to easily visualize, inquiry report and track service order risk per service order, might be ideal for purpose of potential risk evaluation. Not having option to track risk per service order, user may conventionally track risk outside the system.
Service order diagnostics workflow
Future featuring a service order diagnostics workflow might be potentially helpful for purpose of supervision. (e.g. internships).
Service order supplementary items
Future featuring the option to easily setup item supplementary items for purchase, sales and service orders, maybe ideal. Not having the option to set supplementary items on service orders, user may conventionally enter from service order lines.
Administrator
Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap.
Sincerely,
Christian Rytt
PM, Microsoft