18

Item requirements included in the service order margin report

The service order margin report should also include item requirements. If item requirements are attached to a service order, the margin calculated is wrong and can cause losses due to faulty information of total cost and revenue for a service order.

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Category: Service Management (7)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap.

 

Sincerely,

Christian Rytt

PM, Microsoft

8

Add sequence as a sorting criteria for dispatching

Add sequence as a sorting criteria for dispatching

Business case: Customer re plan batch orders on daily basis to align with late changes of demand or equipment disturbance.

Issue with current support: Sequence concept is only supported on planned order level

Id...

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2 Comments

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Category: Service Management (7)

STATUS DETAILS
New
5

Tracing functionality should be linked to Service orders

A finished item that is serial number controlled is produced including a raw material that is batch controlled. For example BOM serial S01 contains COMPONENT batch B01. This BOM is sold.

Later, a Service order is created for BOM serial S01 and the Component B01 is replaced with batch nu...

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Category: Service Management (7)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

 

Sincerely,

Conrad Volkmann

PM, Microsoft

3

Mobile Application for Service Management and Documentation on Docs

There is nothing on any of the Roadmap anywhere for Service Management.  It is in D365E though.  There is nothing in the Docs site either.  This all needs to be updated and we need a mobile app for Service Management.  

 

Thanks, 

Nancy P...

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0 Comments

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Category: Service Management (7)

STATUS DETAILS
Declined
Ideas Administrator

At this stage, we are not have any short term deliverables for Service management, why there is nothing on the Roadmap. We are however working on carrying forward the documentation on docs. For the Mobile App, I would ask you to enter a separate entry. In general I would ask you to log ideas separately not as accumulations of multiple issues, as we cannot triage and deliver them when they are grouped together.

Conrad Volkmann

PM, Microsoft 

 

0

Mobile Application

Are there plans for a mobile application for service management?

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0 Comments

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Category: Service Management (7)

STATUS DETAILS
New
0

Add new module for Internal Maintenance

Add new module for Internal Maintenance, like preventive, corrective, work orders.. like what Fracttal software is doing.

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Category: Service Management (7)

STATUS DETAILS
New
0

Show status of Email activity on Case Form

In D365 the only way to see the status of an Email activity is to either expand the Email or wipe the mouse over the User Initials/Photo for each email. In 8.2 the status of each email appeared underneath the subject of each so it was easy to see which were draft and required action. Can we hav...

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0 Comments

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Category: Service Management (7)

STATUS DETAILS
New