Dynamics 365 Commerce

We would like an automated email notification for cash & carry validations errors.

We want to receive an email notification if there are any D365 Commerce POS transaction with an error.

This allows us to no longer need to review Store Financials daily to confirm there's no error.

Hi!

During some customer work i've noticed a gap in the Discount module, in this case we can't meet the customers required offering scenario.

Scenario: Buy for a minimum of X amount (E.g. 1000 EUR) from product category Y and Z, receive 100% discount on the cheapest product from category Z in the cart.

Example with actual items: Lets say that product category Y are necklaces and category Z are bracelets. In this case it would mean that as a customer you would receive 100% discount on the cheapest bracelet in the cart when purchasing for a minimum of 1000 euros worth of bracelets and necklaces.

We can of course argue if this should be considered to belong in the Mix & Match discounts or Threshold discount. Nevertheless this should be an out of the box possibility since there are potential D365 retail customers out there which are using this method of campaigns/offering in other ERP systems.

Sincerely, Linus

Description:

This feature aims to ensure that the cost amount is consistently updated for customer orders in the store transaction form, similar to how it is updated for cash and carry transactions. This will help maintain accuracy in cost reporting and streamline the process for users who need to generate reports and analyze the cost of goods sold.

Currently, the cost amount is not updated for customer orders in the store transaction form, causing significant issues for users. They are unable to retrieve cost details from sales transactions, even after the sales order is invoiced. This inconsistency affects the ability to generate accurate reports and determine the cost of goods sold, leading to substantial business impact.

Business Impact:

• Users cannot determine the cost of goods sold from the retail front.
• Inability to generate accurate sales reports.
• Manual effort required to dig into InventTrans to view cost details.
• Significant disruption in financial reporting and value recognition.

Request:

We propose to ensure that the cost amount is updated for customer orders in the store transaction form, similar to cash and carry transactions.

1. Implement logic to fetch and display the cost amount for customer orders once the sales order is invoiced.
2. Consistency Across Transaction Types: Maintain consistency in how cost amounts are handled across different transaction types (cash and carry, customer orders) and ensure that the cost amount is visible and accurate in the store transaction form for all types of transactions.
3. Automated Updates:

• Automate the process of updating the cost amount for customer orders to reduce manual effort and errors.
• Implement checks to ensure that the cost amount is correctly updated and displayed in the store transaction form.

Benefits:

• Improved accuracy in cost reporting.
• Streamlined process for generating sales reports.
• Reduced manual effort and errors.
• Enhanced financial reporting and value recognition.

In our experience there were multiple Features (marked as non-mandatory) enabled automatically after an Environment (Microsoft) Update. After further investigation and support from Microsoft, we were advised that these Features were enabled automatically in relation to Copilot. In other words, in order for Copilot to work as expected, these Features needed to be enabled.

As end-customer had not given their consent, nor were features marked as Mandatory - we were all very surprised how this happened. What we understood from Microsoft Support was that the Product Group manages how the Features for Copilot are enabled and it's not decided by end-customer.

In our experience the Features were enabled after a Proactive Quality Update, they did not cause any issues (at least to our knowledge). However in the same period we had a huge Performance degradation, probably not related to enabled Features, however we were non the less very surprised and at the time we looked at this as a root cause for the performance issues.

Our concern is that by this logic, we can get a lot of features enabled by default after an Update, without them being marked as Mandatory and we believe that this will cause a lot of confusion, the least.

Since (in our case) the features were linked and are required for Copilot - would it be possible to mark these Features as "Mandatory for Copilot" for example, or mandatory for anything else that requires the feature as a prerequisite.

Or, at least add these details in the Update release notes - this way, it's clear and customers are notified of this.

We propose an enhancement to FnO to enable the automatic posting of BOM journals for kit items when a sales order is delivered or invoiced. This functionality should mirror the existing behavior in Dynamics 365 Commerce POS, where the BOM journal posts automatically upon order delivery.

Currently, there is a discrepancy between how BOM journals for kit items are handled in Dynamics 365 Commerce POS and D365 FnO In POS, the BOM journal posts automatically when the order is delivered, ensuring seamless inventory and financial updates. However, in FO, this process is not automated, leading to potential inconsistencies and additional manual work.

Benefits:

Consistency: Aligns the behavior of BOM journal posting across POS and FO, ensuring a unified process.

Efficiency: Reduces manual intervention, saving time and minimizing errors.

Accuracy: Ensures accurate and timely updates to inventory and financial records.

Implementation:

The enhancement should include:

Automatic triggering of BOM journal posting upon sales order delivery or invoicing in FO.

Configuration options to enable or disable this feature based on business requirements.

Support for both call center and non-call center users.

This enhancement will significantly improve the user experience and operational efficiency for businesses using D365 FnO

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4

There is a setting on the store profile for Last or Sum the Bank drop. But in the store sometime user may need to modify the bank drop amount, sometime they need to do multiple times Bank drop. So it's better to let the user to choose modify or add amount to last Bank drop on POS side.

thanks

Alan

Customer is using "Replace alternative item defaults on sales lines" feature which is working fine for HQ. 

However, they also want to implement such a feature to work with retail Ecommerce B2B website, not only SCM.

The scenario is that B2B customers buy spare parts or items through the website and due to huge number of parts available sometimes they're not available or there's a replacement. 

If the order is through HQ and the feature is in use, it works fine and we can automatically replace the item if there's an alternative setup for it.

However, if the order is created from the B2B website, the CST doesn't get a notification or a prompt that this item isn't available, or if there's a replacement for it. This has to be done manually from HQ and due to that, sometimes the replacement they get is a complete different item, or a much more expensive item.

So, if we can implement that the same feature for Retail Ecommerce B2B websites that would be great as many business will rely on such feature especially for selling spare parts that has many alternatives.

Let's dive into the business scenario:

A restaurant experiences high customer traffic, with orders placed online or via phone and picked up at the restaurant. The current process is as follows:

1. A customer places an order online or through a call center.
2. The customer arrives at the restaurant to pick up the order.
3. The cashier recalls the order, selects it, and clicks "pick up."
4. The cashier must manually select all items in the order, as there is no scenario involving directly going to cart with all items.
5. Due to the high volume of orders, cashiers sometimes miss selecting an item, leading to inventory and financial discrepancies because of partially fulfilled orders.

The feature request is to implement functionality that allows cashiers to skip the item selection step and directly add all items in the order to the cart.

This would streamline the process and help fulfill more orders efficiently during peak times.

Client asked why system didn't check if starting amount equal to the last tender declaration. If a cashier counted the cash was 500.00, then enter 500.00 to tender declaration, and only put 490.00 into the cash drawer, next morning another cashier will do Start amount counting, he would count 490.00 and enter 490.00 to start amount. So store lost 10.00, but system does not give any warning.

I think we need the check functionality.