Dynamics 365 Commerce

Currently, discount configurations such as 'Discount compound behaviour' and 'Manual Prices and Discounts' from the commerce parameters form are applied universally across all retail channels within a legal entity, including both B2B and B2C scenarios. This blanket approach limits our ability to differentiate the discounting behavior between these channels, particularly in our operation of separate B2B and B2C call centers.

Current GAP:

In B2B sales, where bulk orders are common, discounts should be based on the original price to make selling easier. In B2C sales, retailers usually want to sell products at the highest price, so using a compounded discount works better.

Given this, the current pricing system doesn't allow for different discount setups based on the sales channel, which makes it harder to use across various channels.

Hi everybody,

We encountered an issue with D365 F&O Retail. Unfortunetly we had to use many mix and match discount and then creating a sale order is long due to discount calculation.

In Retail, there is a flag (Manually calculate multi-line prices and discount) to delay exact price calculation when the order is completed. Unfortunetly this option is common between the call center and the POS. We don't want to delay the calculation for the POS.

Is it then possible to separate the option between the call center and the POS (in fact the functionnality profil of the POS).

It is how it should work according o the first version of the official microsoft documentation on learn site.

Thanks for your support

We are getting several request to enable Alipay as the payment method in POS, especially in the EU region. I heard it's not there in the MS roadmap yet and like to have this feature enabled soon.

The price update is much heavier in the price management module. In the price management setup, they must search for all relevant price agreements in each company, set an end date on the agreement and create a new line with the new price, in addition to the margin components also having to be searched for and updated. This is a big PAIN and there is no simpler solution. Prices must be found both for updating in the individual company but also for exporting prices to other companies. The proposal is that you can get an overview of all price management journals made on Base prices, Trade agreements, Margin components, Discounts (Discount, Mix and match discount, Quantity discount, Threshold discount, Free item discount, discount coupon), Charges and rebates. Select those you want to change the price on based on an advanced searching function(is also needed) and set the from which date the change should apply and when it expires. After this, you must be able to choose to export the change to several legal entities or only activate changes in the legal entity in which you have made the change.

Hi,

Quantity discount just only working when In tab Lines using only one category.

For Eg to easy understand:

By 1 get 10% , buy over 2 off 30% for all items like Item A , item B, C....

Discount 30% just applied for items A quantity over 2 . Not applied for bill include item A and B

That is easy basic for discount retail business , not mention items just discount for specified variant.

This is issue that i want improve.

Problem description / Purpose:

There is a time consuming problem connected to the sub menues in POS. When a user goes to a sub menu behind the head menu and then switch for another head menu, and then going back to the first head menu the sub menu is still shown.

Expected solution:

The wish from the users is that every time you leave a head menu or finishing a transaction, all sub menues should go back to head menu automatically. The sub menues need to be reset.

The customer is visiting the store to return a product and buy a product that should be delivered to their home.

Current POS do not allow that as the return line requires a mode of delivery.

We need to first return the item and take a credit memo. Create a new sales order for the new purchase and use that credit memo. As this is a normal scenario, POS should support return and home delivery/pickup in the same order.

The order delivery date is important in e-commerce because it directly affects customer satisfaction and can have a significant impact on business operations. Currently, the D365 Ecommerce does no offer any possibility for the online customers to view o select a delivery date for the products that they are buying online.

Hej,

We are planning to go live with the new B2B Commerce solution in Q3 2023.

As adressed before we urgently need a text field in the checkout, where our customers can leave a comment before finally placing an order. The comments our customers add to their orders today vary a lot and have different lengths so it should be possible to type at least 500 characters. The comments need to be highlightet somewhere in d365 backend for the customer service team once an order placed in the webshop arrives so the team can take action.

Going on with the Commerce solution the future solution should look like: if an order has a comment the order should be ‘stopped’ and not automatically create a load to get packed and shipped. This is a future scenario – I just want to mention it now so it can be thought in…

THank you

CHristina

Ecommerce B2B Site. 

If you signup (with azure ad b2c) it is not possible to log out before a FO customer is connected to the user. Users do often use the Azure B2C signup process before a prospect is approved and a customer is created, a log out button should be available.