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Suggested by Chaithanya Reddy Challa New 

in Store commerce Order fulfillment page should have scan barcode button to Pick / Pack the items, similar to outbound Transfer orders shipping page. on scanning barcode, item should be selected automatically in order fulfillment page for pick or pack operation.

Comments (1)
  • . Request Details:

    • Currently, there is no system validation occurring against the physical product during the Customer Order fulfillment process at the POS level.
    • We request the ability to scan each line item on Customer Orders via a barcode scanner during the Picking process. D365 should then automatically validate the scanned product against the corresponding line item in the order.
    • If the scanned item does not match the order's line item, the system should prompt the staff to rescan the correct item intended for the order.
    • Before migrating to D365, our store staff used “Comestri OMS”, and this scanning validation feature was a key functionality that we find missing in D365 (OMS).

     

    4. Pain Points:

    • Currently, staff must visually validate each item by matching product labels (e.g.: item name, size, colour) with the details displayed on the POS screen during the Picking process.
    • There is a risk of human error, where staff might accidentally pick and ship incorrect items to customers due to the lack of D365 validation, resulting in customer dissatisfaction.
    • The manual validation process is time-consuming, reducing overall productivity.
    • Handling a large number of orders without this feature increases the operational cost for the business.

     

    5. Benefits:

    • This feature will allow staff to efficiently pick and validate each line item, ensuring faster and more accurate order fulfillment.
    • Reduced human error and minimized manual intervention.
    • Improved productivity and reduced business costs.
    • Improve customer satisfaction with the D365 ERP.