in Store commerce Order fulfillment page should have scan barcode to pick/Pack the items, similar to Transfer orders shipping

. Request Details:

• Currently, there is no system validation occurring against the physical product during the Customer Order fulfillment process at the POS level.
• We request the ability to scan each line item on Customer Orders via a barcode scanner during the Picking process. D365 should then automatically validate the scanned product against the corresponding line item in the order.
• If the scanned item does not match the order's line item, the system should prompt the staff to rescan the correct item intended for the order.
• Before migrating to D365, our store staff used “Comestri OMS”, and this scanning validation feature was a key functionality that we find missing in D365 (OMS).

4. Pain Points:

• Currently, staff must visually validate each item by matching product labels (e.g.: item name, size, colour) with the details displayed on the POS screen during the Picking process.
• There is a risk of human error, where staff might accidentally pick and ship incorrect items to customers due to the lack of D365 validation, resulting in customer dissatisfaction.
• The manual validation process is time-consuming, reducing overall productivity.
• Handling a large number of orders without this feature increases the operational cost for the business.

5. Benefits:

• This feature will allow staff to efficiently pick and validate each line item, ensuring faster and more accurate order fulfillment.
• Reduced human error and minimized manual intervention.
• Improved productivity and reduced business costs.
• Improve customer satisfaction with the D365 ERP.