Dynamics 365 Commerce

There should be a possibility to see the inventory of an item in a store from an other legal entity in POS. Also in e-commerce: a customer has legal entities in different countries but will deliver from the central stock. This is a big requirement in Europe!

The demand for self-checkout is increasing massively worldwide. Self-checkout provide a better customer experience and can provide a better efficiency in terms of shorter lines and a faster checkout, especially for supermarkets and grocery stores, but also for fashion retailers and others. With self-checkout store staff can manage more than one cash register at the time and by doing this provide a way for staff to spend more time helping customers out on the store floor. Dynamics 365 is supporting parts of the functionality and setup required to handle this but the POS has limitation in setup and customizability to support self-checkout scenarios. We wish for Microsoft to include a POS version designed for use in self-checkout scenarios with ability, including, but not limited to, scanning bar codes, manual input of items, weighing item, using coupons, and paying with various payment methods. For Microsoft to include a POS that is designed for self-checkout would provide an even bigger advantage for Dynamics 365 as opposed to what competitors are offering.

On Sales order, there is a toggle "Exclude from credit management". For normal sales orders, this is set to No but for call center sales order, this is set to Yes automatically upon order creation.

This change was implemented in 10.0.21 version: Details for issue 572582 (dynamics.com) -

This is causing issues for some customers that would like the credit management check to be performed for all orders, albeit retail orders or SCM sales orders. The reason for the credit management check to be needed on all orders is to prevent ‘risky’ customers to prepay before placing an order.

Suggestion: Please add a toggle in Retail Parameters or Retail Shared Parameters that will allow for customers to select if they want the credit management rules to be applied on all orders or only on SCM orders.

Since 18 months we created 20 payment methods but currently there are 5 of them is not required and not acceptable by company, unfortunately keep the complete 20 payment methods giving cashiers chance to select some of these not acceptable payment methods. It will be great idea having the possibility to hide or disable (Because we can not delete it) some payment methods, so it will not appear for cashiers in the payment methods list.

Retail staff want to get visibility of a store's contact phone number within POS.

It seems like the logical place to do this would be on the location details screen, accessed from (e.g.) the Inventory lookup form by clicking on Show store location button.

Here we see a location map, store name, address, opening hours, virtually everything you'd want to know about the store, so this logically would be where the phone number should be displayed.

• a staff member has the customer standing in front of them
• they have no stock
• they've done an inventory lookup and found a store(s) with stock of the item
• they wish to call that store to confirm they really have the item

It seems odd to surface so much other information about the store, but not this.

Would seem fairly easy to display any contact information record of type Phone, that is Primary, from the Operating unit, with little or no CSU modification, and only having to enhance the POS screen.