Dynamics 365 Commerce

When using a MediaServers created through IIS for all self-hosted environments.

After installing the latest version or any version update, we see that the MediaServer is deleted from the IIS during upgrade. Can you add a way or any workaround to avoid this situation?

The current workaround is to go to each CSU server and manually recreate it, but this is time consuming and isn't very efficient overall.

Considering many business get their product master data into D365 from other PIM-systems, it can sometimes be hard to track the completeness of all your products - especially when you have a lot of them. One thing that can be hard to track is if products have been included in any assortment or not. The reason could be that product(s) are missing a category assignment and wont be included in the processing of the assortment since many businesses create their base assortment to include 'All products' (top node of the commerce hierarchy).

This means that products in-store can sometimes not be sold at that point in time and we only find out which products are faulty at this point too in order to assign a category and re-process the assortment. A view/report similar to 'products by category', but instead 'products without category' or 'non-assortment products' that will clearly filter out any products that do not belong to any assortment or category node in the commerce hierarchy. With this report, businesses could easier be proactive in correcting the faulty products and minimize the risk for lost revenue and bad customer experience in the stores.

DMF doesn't fulfill this as it can't export the ProductsV2 entity with filter criteria "" (or 0) for the Retail Category-field (this only leads to a completed export with 0 records even though there are items that do have a null category assignment). And exporting a full list of released products and comparing a full push of the category assignment-entity doesnt work either when the amount of records are passed 1 million.

Best regards,

Victor

To support business operations and enhance accessibility for users—particularly those primarily working on mobile devices—we would like to propose the integration of Microsoft Teams add-ins with the Power Apps mobile platform.

Hi everybody,

We encountered an issue with D365 F&O Retail. Unfortunetly we had to use many mix and match discount and then creating a sale order is long due to discount calculation.

In Retail, there is a flag (Manually calculate multi-line prices and discount) to delay exact price calculation when the order is completed. Unfortunetly this option is common between the call center and the POS. We don't want to delay the calculation for the POS.

Is it then possible to separate the option between the call center and the POS (in fact the functionnality profil of the POS).

It is how it should work according o the first version of the official microsoft documentation on learn site.

Thanks for your support

Currently, the 'Customer on account' module in the eCommerce checkout is not meeting the client requirements and leads to a clunky user experience.

Problems with current state:

1. It is possible to change the amount (the majority of clients is requesting 'all or nothing')
2. It is necessary to apply the amount (The customer only wants to select 'On account')
3. It is necessary to trigger a 'Save' of the payment module infos
4. As the payment module is the last step in the checkout, the customer needs to perform 3 actions at the end of the checkout process, without any additional user input (Apply, Save and Place order).

My suggestion is to make the 'Customer on account' module more user friendly by eliminating the Amount input, the apply and the save functionality. From my experience in commerce projects it is required to 'Select' the Payment method 'On Account'.

A simple radio button, similar to the selection of a delivery mode will fulfil the requirements of all our customers which are using 'On account' as a payment method.

Description:

Currently, the POS system does not mark receipts as "Duplicate" or indicate the reprint date and time when a customer requests a receipt reprint. This leads to confusion for cashiers and store staff, as they cannot differentiate between an original and a duplicate receipt.

Problem Statement:

• Customers frequently request receipt reprints, but the system does not log or flag these reprinted receipts.
• There is no available feature in the Store Commerce App Receipt Designer to display the reprint date and time.
• Store staff need a clear way to identify whether a receipt is original or a duplicate, ensuring accuracy in record-keeping and preventing misuse.

Proposed Solution:

• Implement a "Duplicate Receipt" flag on reprinted receipts.
• Add the date and time of reprint on the receipt.
• Enhance the Store Commerce App Receipt Designer to include these details.
• Ensure the cashier and store staff can easily differentiate between original and reprinted receipts.

Business Impact:

• Improves transparency in transactions.
• Reduces disputes related to duplicate receipts.
• Enhances operational efficiency for store staff and cashiers.

This is a much-needed enhancement for retail operations, and we strongly recommend Microsoft to consider implementing this feature.

On B2B eCommerce, the display invoices view does not display credit orders (invoices with negative amount), it only shows the debit orders (invoices with positive amounts). 

This is misleading information for the customer and causes additional questions and workload for the customer service team.

Back with release 10.0.35 both debits and credits were excluded from the invoice page in Ecom. Since 10.0.38 only debits are displayed on the Ecom invoice page; credits are not displayed.

We either need to show debit and credit orders or none of them. 

In customer's business, we often need to apply discounts to fresh products near their expiry date.

These discounts are applied at the point of sale by overriding the total price for a specific quantity of a product.

However, the current price override operation in Dynamics 365 Commerce only allows us to override the unit price, not the total price for a specific quantity.

This behavior does not align with customer's business process and results in incorrect pricing at the point of sale.

We request a feature that allows the price override operation to apply to the total price of a specific quantity of a product, rather than the unit price.

This feature would greatly improve our pricing flexibility and accuracy at the point of sale.

Example:

If you are selling ginger for 9.95 a kilo, and customer is buying 400 grams, so that's going to be 3.98, so 50% discount on that would be 1.99, so the cashier tries to override the price in the cart to be 1.99, but when he does that, it's the unit's price that's what's overridden, so the price in the cart will be 0.796 which is 1.99*0.4, instead of being 1.99 directly. 

A common requirement among D365 Commerce customers is to alter the customer view to there need. Rarely all functionalities are used which leads to empty data in the column. There is currently no option to hide or configure the column display order which means that the user needs to scroll to the right to catch relevant information, or worse case might miss it.

Requirements:

1. Possible to hide columns
2. Possible to set the display order of the columns

Image sample (will be disappear 6 months after this post was created): https://ibb.co/0cNtDdX

POS inbound Inventory operation should allow to to use *Close remaining Quantity* toggle with 0 receive now quantity to smoothly process purchase order receiving operation

Currently, when there are no received products , store is not able to finalize such Purchase order directly in POS. It requires additional back end support.

As descried in Issue 773973 -> "Close remaining quantity" toggle on POS is using the "Close" checkbox in the F&O purchase order receipt or transfer order receipt popup, where the quantity now 0 is not allowed. In F&O, there is another functionality called "Deliver remainder" which allows closing a line with 0 quantity, however, it's not supported on POS today.

In summary , allowing to use *Close remaining quantity* toggle with 0 receive now quantity on MPOS woul significantly imporve Inbound operation experience and allow stores to fully manage inbound operations.