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Alternative product replacement in Ecommerce B2B
We use OOB Alternative product replacement for our sales orders in D365 F&O when an item is replaced by another or when an item is out of stock and an alternative item can be used.
In standard D365 F&O, the system replace the original item on the sale order line based on the “When to use” alternative item defined on the released product. (Settings as per Product Information Management -> Released Product -> Sales Orders -> Alternative Product)
However, when the Ecommerce order gets created, the system doesn’t replace the original item based on the setup “When to use” alternative item functionality.
We would like to see that logic also be used for ECommerce.
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Cancelled sales order line in HQ do incorrectly show as FREE on the ECommerce order summary
When a sales order is cancelled in HQ the status of the order summary details in EComm are updated as 'FREE'.
On the order summary: Subtotal, Tax and Total are all displayed as FREE when they should be displayed as zero value.
The line-level details show a correct 'cancelled' status, also the pricing is correct.
This is not correct and misleading information to the customer.
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HQ debit and credit orders are not showing consistently in eCommerce
On B2B eCommerce, the display invoices view does not display credit orders (invoices with negative amount), it only shows the debit orders (invoices with positive amounts).
This is misleading information for the customer and causes additional questions and workload for the customer service team.
Back with release 10.0.35 both debits and credits were excluded from the invoice page in Ecom. Since 10.0.38 only debits are displayed on the Ecom invoice page; credits are not displayed.
We either need to show debit and credit orders or none of them.
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