Alan Batchelor Functional Consultant

Retail staff want to get visibility of a store's contact phone number within POS.

It seems like the logical place to do this would be on the location details screen, accessed from (e.g.) the Inventory lookup form by clicking on Show store location button.

Here we see a location map, store name, address, opening hours, virtually everything you'd want to know about the store, so this logically would be where the phone number should be displayed.

• a staff member has the customer standing in front of them
• they have no stock
• they've done an inventory lookup and found a store(s) with stock of the item
• they wish to call that store to confirm they really have the item

It seems odd to surface so much other information about the store, but not this.

Would seem fairly easy to display any contact information record of type Phone, that is Primary, from the Operating unit, with little or no CSU modification, and only having to enhance the POS screen.

There should be a Cancel function for Transfer orders, similar to Sales orders, where the order does not get deleted, but rather, it's Status changes to "Canceled".

Currently it is possible, and reasonably common, for a Transfer order to be deleted, and no trace is left of it in the system. Since the stock was being transferred for a reason, this can leave the receiving branch short of stock, and customer satisfaction is badly impacted when their orders are not met.

It would be far better that a Cancel function existed so that the data was still visible in system, and users could see who canceled it, what was intended to be transferred, and be able to at least create a new order to replace the canceled one, should it still be required.

Note: I am not talking about the existing cancel function for transfer order shipments; this proposal is for a whole-of-order function, that could be used instead of Delete, with the latter being restricted by security roles to system administrators, say.