Dynamics 365 Field Service

Allow for the possibility of agreed coverage; high level:

• add covered assets to an agreement, apart from recurrence
• add conditions of coverage (free service, hours and/or materials covered based on incident types)
• add fee x covered assets

Similar to this idea for F&O: Microsoft Idea (dynamics.com)

Provide ability to configure how search works in lookup fields so we can search contains instead of begins with.

For work schedules that span two consecutive days, a break slot may fall across midnight. For example, if a shift starts at 8:00 PM and ends at 5:00 AM, a break could be scheduled from 11:45 PM to 12:15 AM. In such cases, msdyn_SaveCalendar will be called twice — once for the preceding day and once for the next day. However, for the next day, handling a break slot that starts at 12:00 AM (e.g., 12:00 AM to 12:15 AM) is currently not supported. Allowing break to appear at the start of the day to handle such scenario can help in scheduling overnight shifts.

I would like to highlight a limitation of the Booking Status component in Field Service forms. As mentioned by the Microsoft support team, this component is designed for a small number of statuses. When there are more than about ten booking statuses, the component behaves unpredictably, causing the list to move up and down without user action.

Despite this limitation, customers appreciate the organizational ease provided by booking statuses. These are simple to use and configure, allowing Field Service to adapt to various business contexts.

It would be helpful if Microsoft could enhance this component to handle a larger number of booking statuses without performance or usability issues.

Currently, the requirement group form has a grid that displays most of the key booking requirements for booking that requirement group. One of the columns is called "Preferred Resources", which displays resource preference rows associated with the given resource requirement, but only when the preference type is "Preferred". If you select "Must choose from" or "Restricted" preference type, then the associated resource preference disappears from the preferred resources column of the requirement group grid.

This is inconsistent with the other columns in the grid, which display all associated records, and don't filter by sub-types (see characteristics or resource categories or organizational unit columns). The associated booking functionality that goes with preference types is invaluable, but the grid display does not seem to make the use of the range of resource preference types available.

My proposal is to either show all resource preferences in the existing preferred resources column, or else add 2 additional columns that display "must choose from" and "restricted" preference types for associated resource preferences.

by default the "Toast notification fade interval in seconds" is set to 6, and it is difficult for change the interval for individual users.

From default solution also its not possible to increase the duration of "Toast notification fade interval in seconds" as well.

Requesting to please add an option which increase this time for all the user at a time.

The planners that work with the schedule board get confronted with ad hoc problems. To oversee possibilities in the schedule they would like to have a check-box functionality to select random resources from different capabilities and/or resourcegroups.

The current (on premise) solution offers this functionality and is used by all planners throughout the day.

Customer would like the option to show/hide the utilization bar on the schedule board on the Daily, Weekly, and Monthly views. Note that it is the utilization bar that is shown above the bookings.

The standard calendar control does not currently offer the option of displaying the respective calendar week. 

A Powerapps control offers this option. However, it interprets the calendar weeks incorrectly and causes confusion. 

Hi Team,

Could you please introduce a feature for allowing customization to add a new option for repeat a series every four weeks in Work Hour control in Bookable Resource entity of D365 Field Service.

Thanks,

Debasish