web
You’re offline. This is a read only version of the page.
close
Dynamics 365
      • Customer Insights
      • Customer Voice
      • Sales
      • Microsoft Relationship Sales
      • Customer Service
      • Field Service
      • Remote Assist
      • Customer Insights
      • Commerce
      • Fraud Protection
      • Supply Chain Management
      • Guides
      • Intelligent Order Management
      • Business Central
      • Sales
      • Customer Service
      • Human Resources
      • Finance
      • Project Operations
      • Marketing and sales
      • Service
      • Enterprise resource planning (ERP)
      • Supply chain management
      • Finance
      • Small and medium business
      • Manufacturing
      • Financial services
      • Healthcare
      • Retail
  • Pricing
    • Find a partner
    • Become a partner
    • Partner resources
    • Power Platform
    • Common Data Model
    • Dataverse
      • What is Dynamics 365
      • Guided Tour
      • Free Product Trials
      • Documentation
      • AI
      • Roadmap
      • Analyst Reports
      • Product Updates
      • Customer Stories
      • Onboarding and Implementation
      • Training and Certification
      • AppSource
      • Business Application Topics
      • Blog
      • Geographical Availability
      • Events
      • Trusted Cloud
      • Cloud Migration
      • Contact us
      • Documentation
      • Technical support
      • FastTrack
      • Dynamics AX
      • Dynamics CRM
      • Dynamics GP
      • Dynamics NAV
      • Dynamics SL
      • Dynamics Product Segments
  • Community
  • Get started
    • Get started

    Dynamics 365

    Microsoft Dynamics 365

    • Trials
      • Trials
      • Social Engagement Trial Request
    • Trials
      • Trials
      • Portal Trial Request
      • Social Engagement Trial Request
      • Request History
      • My Request History
        • All
        • Idea Forums
    • Sign in
    • Experience Dynamics 365
    • Page Not Found
    • Dynamics 365 Customer Voice

    Dynamics 365 Customer Voice

    • top
    • hot
    • new
      • status: new
        • any
        • new
        • completed
        • declined
        • inactive
        • needs votes
        • under review
        • planned
        • completed
        • merged
        • spam
        • backlog
      • from: all time
        • all time
        • today
        • this week
        • this month
        • this year

    • 92

      File/attachment upload for External Receipient /Contact

      Suggested by Kunal Murarka – Planned  – 28 Comments

      File upload is available only for B2E scenario. Ability to upload file/attachment is a must for many business use cases for external / anonymous users.

    • 48

      Sending a Reminder to those who have not yet responded

      Suggested by Miia Fohlin – Planned  – 3 Comments

      There should be a feature that allows you to send a Reminder to those respondents that have not yet responded the survey. I know this can be done with Power Automate but this should be as a basic feature also in the Customer Voice UI when sending the survey with e-mail sending option.

    • 47

      Branding template

      Suggested by Nicolai Schjørmann – Under Review  – 4 Comments

      Make it possible for organizations to create a branding template with images and colors, so that all users in the organization will be able to create surveys with the same look and feel no matter who is creating it.

    • 37

      Customer Voice Role Assignment

      Suggested by Carlos Novas Valle – New  – 0 Comments

      We would love to see integration of RBAC in Customer Voice with the standard (at least) or custom Dynamics365 roles. We contacted your support team in order to achieve the following solution:


      • Control which agents can create and delete surveys, its questions and their answers.
      • Control which agents can edit/which can not edit those surveys, questions and answers (separately, as those are different entities in Dynamics)
      • Do it all checking that specific agent D365 roles, apart from those needed within the Customer Voice application)


      Hope you all like the idea! If you would find it useful, please share it and vote!


      Thanks in advance.


    • 37

      Ability to navigate to the customer voice survey from the timeline entry on the related record

      Suggested by Kunihiko Hayakawa – Needs Votes  – 0 Comments

      When a customer voice survey invitation is sent a timeline entry for the survey invitation is added to the related record. When we were using Forms Pro a user was able to click on the timeline entry and navigate to the survey. However, with Customer Voice we are no longer able to navigate to the survey record from the timeline entry. ASK: Please add the ability to navigate to the Customer Voice Survey by clicking on the timeline entry for the survey invitation.

    • 36

      To be able to remove footer when embeding a form on a website

      Suggested by Martin Hasselström – New  – 0 Comments

      When embedding a form on a website, it is crusual to be able to remove the footer from the form.


      Today we can edit the footer text, but it would be preferable to be able to remove the entire footer block with the information that is saying Powered by Dynamics 365 Customer Voice. The other information is already removable.


      For a "verified" company, this should not be necessary information to have and I have never seen any other embedded form "out there" with this information.


      The whole idea of having a form embedded on a site is to make the form feel seamless integrated and not just a form who is placed "on top" of the site. It is a shame that it is not possible to add screenshots of what I mean.


    • 33

      The anonymous response switch is automatically set to "yes" following any changes made in a Customer Voice survey

      Suggested by Rosa Vlasveld – New  – 1 Comments

      If a survey is generated in Customer Voice with anonymous answers set to "no," the survey will revert to "yes" as soon as any updates are made. This ultimately enables anonymous survey responses.


    • 33

      Add possibility to get non-anonymous responses when distributing CV survey via customer journey

      Suggested by Thomas Haugen – New  – 0 Comments

      My client would very much like to be able to distribute a post-event CV survey via D365 marketing customer journey, and get non-anonymous responses back. Currently this is not possible OOTB according to MS support team.


    • 33

      Swap direction of NPS Values

      Suggested by Alexander Schaub – Needs Votes  – 1 Comments

      The current solution desplays the values from 0 to 10. Please introduce a mechanismen which also allows to display the values from 10 to 0. Greetings

    • 33

      Survey drop-down multiple choice question with open text option for 'other'

      Suggested by Regina Ainla – Needs Votes  – 1 Comments

      Please create a possibility to have: Multiple choice question in a drop-down format with an open text option for 'other' choice.
    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • 9
    • …47
    • ›
    <div>Please <a id="ideaforum-signin-link" href="/SignIn?returnUrl=%2Finsider%2Fpublic-profile%2Fideas%2Fcustomervoice%2Ffilter%2Fhot%2Fall-time%2F%7E">sign in</a> to Post Ideas and Vote on Ideas.</div>

    Report content

    Are you sure you want to report this content?

    Please provide additional details of the content you are reporting.

    Search Ideas

    What's new
    • Surface Laptop Studio 2
    • Surface Laptop Go 3
    • Surface Pro 9
    • Surface Laptop 5
    • Microsoft Copilot
    • Copilot in Windows
    • Explore Microsoft products
    • Windows 11 apps
    Microsoft Store
    • Account profile
    • Download Center
    • Microsoft Store support
    • Returns
    • Order tracking
    • Certified Refurbished
    • Microsoft Store Promise
    • Flexible Payments
    Education
    • Microsoft in education
    • Devices for education
    • Microsoft Teams for Education
    • Microsoft 365 Education
    • How to buy for your school
    • Educator training and development
    • Deals for students and parents
    • Azure for students
    Business
    • Microsoft Cloud
    • Microsoft Security
    • Dynamics 365
    • Microsoft 365
    • Microsoft Power Platform
    • Microsoft Teams
    • Copilot for Microsoft 365
    • Small Business
    Developer & IT
    • Azure
    • Developer Center
    • Documentation
    • Microsoft Learn
    • Microsoft Tech Community
    • Azure Marketplace
    • AppSource
    • Visual Studio
    Company
    • Careers
    • About Microsoft
    • Company news
    • Privacy at Microsoft
    • Investors
    • Diversity and inclusion
    • Accessibility
    • Sustainability
    English (United States) Your Privacy Choices Opt-Out Icon Your Privacy Choices Consumer Health Privacy
    • Sitemap
    • Contact Microsoft
    • Privacy
    • Manage cookies
    • Terms of use
    • Trademarks
    • Safety & eco
    • Recycling
    • About our ads
    • © Microsoft