Dynamics 365 Customer Service

𝟬𝟮-𝟬𝟳-𝟮𝟬𝟮𝟰

World Famous Astrologer LOndon , Kuwait , Canada , Paris , New York & U.K InterCast Love Marriage Specialist , Love vashikaran Specialist , Black Magic Specialist Baba Ji €€€ vashikaran specialist in Mumbai Pune Nashik Nagpur Thane Solapur kolhapur Maharashtra+𝟵𝟭 𝟴𝟱𝟮𝟵𝟴𝟯𝟳𝟵𝟵𝟲

विश्व प्रसिद्ध ज्योतिषी लंदन, कुवैत, कनाडा, पेरिस, न्यूयॉर्क और यू.के. इंटरकास्ट लव मैरिज स्पेशलिस्ट, लव वशीकरण विशेषज्ञ, काला जादू विशेषज्ञ बाबा जी €€€ मुंबई पुणे नासिक नागपुर थाने सोलापुर कोल्हापुर महाराष्ट्र में वशीकरण विशेषज्ञ+𝟵𝟭 𝟴𝟱𝟮𝟵𝟴𝟯𝟳𝟵𝟵𝟲

Vashikaran Specialist Astrologer In India-Famous uk In Bangalore (Bengaluru), Mumbai, Pune, Ahmedabad, Chennai, Kolkata, Kerala, And Surat

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In India, Vashikaran is considered as a sacred art, and people from all walks of life seek the help of Vashikaran specialists to solve their problems.+𝟵𝟭 𝟴𝟱𝟮𝟵𝟴𝟯𝟳𝟵𝟵𝟲

BENGALI BABA SOLVE ALL PROBLEMS WITH IN +𝟵𝟭 𝟴𝟱𝟮𝟵𝟴𝟯𝟳𝟵𝟵𝟲

CALL FROM ALL INDIA FAST SOLUTION BEST VASHIKARAN EXPERT ASTROLOGER+𝟵𝟭 𝟴𝟱𝟮𝟵𝟴𝟯𝟳𝟵𝟵𝟲

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विश्व प्रसिद्ध ज्योतिषी लंदन, कुवैत, कनाडा, पेरिस, न्यूयॉर्क और यू.के. इंटरकास्ट लव मैरिज स्पेशलिस्ट, लव वशीकरण विशेषज्ञ, काला जादू विशेषज्ञ बाबा जी €€€ मुंबई पुणे नासिक नागपुर थाने सोलापुर कोल्हापुर महाराष्ट्र में वशीकरण विशेषज्ञ+𝟵𝟭 𝟴𝟱𝟮𝟵𝟴𝟯𝟳𝟵𝟵𝟲

OMAN canada america Usa in Ontario , Toronto Kuwait , Qatar , Doha , Saudi Arabia San Francisco Singapore , Italy , Germany , Paris , Belgium, France , Berlin , Spain +𝟵𝟭 𝟴𝟱𝟮𝟵𝟴𝟯𝟳𝟵𝟵𝟲

UK, USA, AUSTRALIA,United Arab Emirates UAE, DUABI, CANADA, ENGLAND,united kingdom,SINGAPORE, NEWZEALAND, GERMANY, ITALY, MALASIYA,Abu dhabi +𝟵𝟭 𝟴𝟱𝟮𝟵𝟴𝟯𝟳𝟵𝟵𝟲

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I'm using the Time tracker functionality within D365 Customer Engagement and I'm unable to input the duration of time spent against a case. The system does not allow me to enter durations such as 2 minutes or 55 seconds. I can select either 1 minute or 15 minute or 30 minutes. Only those choices what's already there

Please add Dark Mode into Dynamics 365 Customer Service

Needed for accessibility requirements

In April changes were made that mean when an email is on read only mode on timeline, the content is not shown fully.

It was explained that this is by design according to the engineering team for the new Modern RichText editor, but it isnt practical at all and has led to lots of internal complaints.

In charts, all the limit by default it is showing to 100.

Hi,

There is no possibility in Inbox view of Contact center to use advanced filter on the Voicemail view.

This create a blocking point if you work with differents Phone Number :

Example : 2 Countries (USA, France) with 2 Differents Phone Number

Because of the "Simple" filter available for the Voicemail : the voicemail of the 2 Countries are displayed in the same list.

But the France Voicemail should not be visible to USA user.

Please add the possibility to use advanced filtering for Voicemail and Conversation (same issue for both)

Currently, in the Dynamics 365 timeline, attachment preview functionality depends on the MIME type of the file. For example, if a PDF file is attached to an email, but its MIME type is incorrectly set as application/octet-stream (which sometimes happens when emails are sent from external systems), the attachment cannot be previewed, although it can be downloaded and opened correctly.

We expect the system to identify the file type based on the file extension or content when the MIME type is incorrect or generic. This will help avoid manual intervention to correct the MIME type (application/pdf, for example) using platform-level API calls or customization.

Expected improvement:

• Allow the attachment preview to function based on the actual file type, even if the MIME type is not explicitly correct.
• Improve user experience by eliminating the need for manual MIME type corrections.

Scenario tested:

1. Uploaded the same attachment in a draft email → Preview works as expected.
2. Received the same attachment from an external sender → Preview does not work because the MIME type was application/octet-stream.

Impact:

This enhancement will improve usability for customer service agents and other users working with external emails containing supported attachment types (e.g., PDF, images).

There is currently an issue with viewing emails in the customer service workspace and customer service hub. They do not wrap the text and you need to use a bar to scroll across to view the majority of emails.

I have been informed by Microsoft Support that this is by design due to the modern text editor but this is simply unusable. Microsoft suggested logging a new idea request. However this has fully wrapped the text before the introduction of modern rich text editor.

We had perforemances issue on our Contact Center tenant, and the support asked us a to download a lot of network trace, browser task manager, laptop set up etc.

This is very hard to ask to the end user especially on user call to trigger DevTools and download everything without impacting their work.

I will recommend to develop a small tools to install on the laptop or browser of the end user that will download all these data in the background.

That would not impact the End User Work

That would provides better quality of data to MSFT support to identify the issue quicker

When an agent needs to consult/transfer to an external number they can perform a search for existing contacts or accounts to transfer the call to. It would be helpful to be able to turn off "fuzzy search" in this field as the search result become too wide and the functionality is close to useless for the agent.

Also, it would be very helpful to be able to add filters to the search to i.e. exclude contacts / accounts who do not have a phone number to transfer to from the result list.