Suggested by Beate Sommer – New
When an agent needs to consult/transfer to an external number they can perform a search for existing contacts or accounts to transfer the call to. It would be helpful to be able to turn off "fuzzy search" in this field as the search result become too wide and the functionality is close to useless for the agent.
Also, it would be very helpful to be able to add filters to the search to i.e. exclude contacts / accounts who do not have a phone number to transfer to from the result list.