Suggested by Matthieu BOLLECKER – New
We had perforemances issue on our Contact Center tenant, and the support asked us a to download a lot of network trace, browser task manager, laptop set up etc.
This is very hard to ask to the end user especially on user call to trigger DevTools and download everything without impacting their work.
I will recommend to develop a small tools to install on the laptop or browser of the end user that will download all these data in the background.
That would not impact the End User Work
That would provides better quality of data to MSFT support to identify the issue quicker