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Possibility to add filter and to update the search behavior during transfer/consult with an external number
When an agent needs to consult/transfer to an external number they can perform a search for existing contacts or accounts to transfer the call to. It would be helpful to be able to turn off "fuzzy search" in this field as the search result become too wide and the functionality is close to useless for the agent.
Also, it would be very helpful to be able to add filters to the search to i.e. exclude contacts / accounts who do not have a phone number to transfer to from the result list.
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