Dynamics 365 Customer Insights - Data

D365 Supporting Gateway versions updated without notification, creating production outages.

No mechanism to catch arbitrary gateway version updates. MS updated Gateways resulting in production outages, with the following 'justification' as to why it occourred.

"At present, there is no built-in mechanism within Power BI or the On-Premises Data Gateway to automatically notify users when their gateway version is approaching deprecation. The official guidance is that only gateway versions from the last six months are supported as mentioned in the public doc. We would recommend users are required to monitor their gateway version manually to ensure compliance with the supported versions. While we understand that manually checking may not be a convenient solution, it remains the only option as of now. :"

Create 101 service management functions in line with standard ITIL standards

As your portal does not take attachments and won't let me add the email chain, please check ticket TrackingID#2409300030001099

You are creating a Lead Score model that sets a score based on email opens sent by Dynamics 365 Customer Experience.

Currently, if the personal information (contact information) that opened the email has multiple leads tied to it, they will all be scored the same with respect to the lead.

We believe it would be useful to have the ability to set a score for one lead only, depending on the criteria, when there are multiple leads in the personal information, so that a clear score can be measured.

Synapse Link to automatically initiates a “Refresh Fabric” command after new tables are added and errored. Typically these go to error because an Index needs to be created. Although the errors correct themselves overnight, we typically need select “Refresh Fabric” in the morning.

It takes a almost a minute to populate the list of tables, and to open up the Manage Table dialog, and then Save. Can you please optimise this performance.

A quick wins could be:

1) Do not automatically populate Synapse tables. In our environment we only use F&O tables

2) The method of saving a CSV of all our tables used in a file should be replaced/augmented with the ability to save the set of tables within the tool.

HI Team,

I would request to kindly check on the templates feature in Customer Insights - Journeys for creating Journeys in Real-time where like how we use in OBM ..

Regards

Please simplify the layout and the process: there is no need to keep marketing lists and segments as two different objects, with different menu items, different features etc. etc. One entity (e.g. marketing lists) that includes all the needed features.

As of now, DLP (Data Loss Prevention) alerts shows "sensitive info types"(SIT) for the files which are either PDF or Office files. It does not show sensitive info types for other files like CSV files , TXT files and so on.

The idea is that irrespective of the file type, there should be sensitive info type available for all alerts. SITs provide insights into the actual data transferred which makes easy to decide whether it is False positive or True Positive.So there should be SIT for each and every DLP alert.

I would like to be able to bulk upload connection data to contacts either for:

• only active contacts, or
• for all contacts with the same email address regardless of their status being inactive or active.

This would speed up drastically the importation of mailing lists and user groups from other sources, enabling greater product/service management. At the moment where a contact has an inactive and active variant it falls over as the "duplicate could not be resolved", and requires a manual intervention.

It doesn't matter which solution works as long as I can add the connection. Once the connection is against the contact record I can choose to add only the active variant to the segment or group.

Manage time zones in segments in Customer Insight Data so that every region of the company can adapt their own segments accordingly.

e.g.

• the US would use GMT-4
• Italy would use GMT+2

Currently there is no filter and and sorting feature on "Form" and "To" fields in "All Email" OOB view results.

Please enable it in product.