Filtering and sorting of Segments


Hi

Currently in Real time CIJ there is no filtering or sorting available when looking at Members and Insights.

This is a problem for spot checking if contacts have entered a segment when testing journeys.

This is even more critical when we enter prods with segments containin...

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Category: Segmentation (200)

STATUS DETAILS
New

Increase quiet dates period


Quite dates are currently only supported for 3 days in a row.

We can only enter 3 days in a row.

We tried to enter multiple consecutive periods of 3 days in a row and the emails to which it applied got blocked.

We needed to enter these quiet dates for the mandatory closure d...

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Category: Customer Journey Design (223)

STATUS DETAILS
Needs Votes

Improved reporting


Can we have better reporting?

  1. across all journeys steps > analytics provide name and email and contact id for consistency
  2. analytics section > can we have additional filters we can play with. Right now it's just languages which is not really helpful to us (see below)
  3. ...

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    Category: Analytics and Insights (98)

    STATUS DETAILS
    Needs Votes

Ability to pause a journey


As a user I'd like to be able to pause a journey (not just stop a version or exit a version or exclude from a version) as currently it's difficult to find work around so that I can delay the next action triggered or the next step. Currently it's not possible. Adding a wait time only works for...

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Category: Customer Journey Design (223)

STATUS DETAILS
New

Fix product bug around timezone


Hi Our company chose to go with CIJ because it was integrated with CE and CS.

Unfortunately our business and marketing team is based in Australia +10 h from UTC and NZ +12h from UTC.

Our problem is that CE's data is showing information as per our time zone in the UI but the data i...

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Category: Personalization (51)

STATUS DETAILS
Needs Votes

CIJ product bug - OOB does not take into consideration shared contacts


Hi we designed a journey trigger based and the same version but segment based.

We noticed the following issues that need a full rethink from your product team:

Overall the journey / segment/ trigger behave as expected BUT

our current data is built as such as that a contact ca...

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Category: Event Triggers (28)

STATUS DETAILS
New