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When pausing a journey there is an option that says ' What should be done with triggers received while journey is paused? discard them/ collection them for processing when journey is resumed. Triggers will be collated and processed when the journey is resumed.'


This is a very confusing request. Eg. I use a 'incident created' trigger to exit or let contacts continue the journey. When the journey is paused, if a contact creates an incident, the trigger is fired but because the journey is paused, it's not taken into consideration and the contact continues through the journey instead of exiting.

Can this be fixed please?

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