Enable Analytics Filtering by Contact Attributes
Current Limitation:
The built-in Analytics dashboards for real-time journeys and email/channel performance do not allow filtering by contact-level attributes (e.g., Language, Country/Region, Industry, or custom fields). This makes it difficult to analyze...
Display Both Percentages and Absolute Counts
Summary:
Currently, the analytics dashboards in Customer Insights – Journeys primarily display engagement metrics as percentages (e.g., open rate, click-through rate). To view absolute counts (e.g., number of contacts who opened an email), users must drill down into indi...
Add Business Unit Filter to Real-Time Marketing Analytics Dashboards
Description
Currently, when Business Unit Scoping is enabled in Dynamics 365 Customer Insights – Journeys, entity views respect business unit segregation (e.g., Journeys entity shows only records for the user’s BU). However, the Analytics dashb...
Enable Click-and-Drag Column Width Adjustment in Email Editor
Description:
Currently, the Dynamics 365 Customer Insights – Journeys email editor uses fixed column widths based on pre-defined templates. Users cannot adjust column widths by clicking and dragging within the design interface. This limits flexibility when creating respo...
Add Built-In Photo Editor to Customer Insights – Journeys
Description:
Currently, the email and landing page editor in Dynamics 365 Customer Insights – Journeys does not include any image editing capabilities. Users must rely on external tools (e.g., Canva, Photoshop) to crop, resize, or adjust images before uploading them to t...
Fix Bullet and List Styling Issues in Branding Profiles
Description:
Currently, when using branding profiles in Dynamics 365 Customer Insights – Journeys, bullet points and numbered lists often lose consistent formatting across email templates and landing pages. This creates design inconsistencies and requires manual HTML adj...
Ensure Full Canadian Data Residency for Customer Voice Survey Responses
Description:
Currently, Dynamics 365 Customer Voice stores survey response data outside of Canada, even when the organization’s Dataverse environment is located in Canada. This creates compliance challenges for organizations that require all customer data—including surve...
Add Support for Interactive Polling and Emoji Reactions in Customer Insights – Journeys Emails
Description:
Currently, Customer Insights – Journeys does not allow interactive polling or emoji reactions within emails. Marketers often want quick engagement options like “👍 Yes / 👎 No” or simple polls without redirecting users to external pages. This limitation redu...
Add Global Spacing Controls for Sections, Columns, and Elements
Description:
Currently, there is no way to define default spacing (padding and margins) for sections, columns, and elements globally in Customer Insights – Journeys. Marketers must manually adjust spacing for each block or rely on custom HTML templates, which is time-con...
Ensure Tags Added During Asset Upload Persist on the Asset
Current Limitation:
When uploading an asset and creating new tags during the upload process, the tags are added to the global tag library but are not retained on the asset itself. As a result, the asset loses its association with those tags, requiring us...