Multi-Language Document Search Filter - SharePoint
Introduction: Microsoft Dynamics 365 Customer Service offers robust capabilities for managing customer interactions and leveraging knowledge bases. The integration with SharePoint through the Knowledge -> External Search Providers feature is invaluable for accessing doc...
Enable Faceting for Customer Service App Search
We would like the ability to utilize faceting within the CS app. This would enable us to customize the Search experience for call center agents to include user-based filtering and provide a modern search experience. To take it a step further, a "Power Page" specifically for the CS App would ex...
Fix Knowledge Article sanitization logic
Regarding MS support ticket 2405130030000210.
Please fix or alter the Knowledge Article sanitization logic to allow the ">" CSS selector. Removing this selector breaks our article formatting.
Display related records on the timeline for Knowledge Articles & other entities
This feature is enabled (in preview) for Accounts, contacts, cases, and opportunities but for some reason, the Knowledge Article entity was left out. To provide the ability to see Artice version in a roll-up would be very useful for Knowledge Managers and Authors rather than having to use the ...
For adding custom entity into knowledge management having schema name more than 23 character in lenght
We have an old custom entity having schema name (path_bdintakerequesttracker) is more than 23 characters which is not allowed to add into knowledge management. if schema length will be increase then I will add my entity into KM.
Or else I need to create new entity and add al...
Knowledge Article Pins resolve to latest version
Read out knowledge articles loud
.
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Case convert to Knowledge article popup
Please enable the option to customize the "Convert Case to Knowledge Article" popup in Dynamics CRM Customer Service. This feature is essential and requested by users.
Thanks for your feedback. This is not on our roadmap currently. Please keep voting this idea for this to get prioritized.
Regards,
Product Manager,
Microsoft
Knowledge base search requires highlighting the title
.
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Customer Help Pane - Place mark of Coachmarks
Administrator
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.