Manual loyalty adjustments gives the ability for the user to add in comments when making a loyalty points adjustment on a customer loyalty ID. This produces data quality issues, inconsistencies with reasons & potential fraud risks. By including a 'reason for adjustment' picklist in addition to the comment field, this allows for the user to select from a defined list of reasons why the loyalty points were manually added or removed, based on business scenarios / requirements list.

The reason code field could then be on all default views and extended to Loyalty reward point transaction : RetailTransactionLoyalty & Loyalty transaction : RetailLoyaltyCardRewardPointTransacti entities enabling further points and reason code reporting allowing for follow on process, training and program improvements.