in case user wrongly posted service invoice, we can reverse it by creating "Service Credit Memo.
in case user wrongly posted partial service shipment and partial consume, then the user still able to do "Undo Shipment" or "Undo Consumption".
My question now, what if user wrongly posted service shipment and consumed, which in this case the Service Order itself will be closed/removed. How can we do reverse transaction for this situation?
For now, if the service order has been closed, it can't undo the posted consumption.
Comments
This is a good idea - it should include updating the Service Ledger Entries to show an item or resource was "returned".
Category: Service Order Management
Business Central Team (administrator)
Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future. Best regards, Business Central Team