1

Display SLA and Customer Service Schedule on form

Important information are maintained within the SLA and the Customer Service Schedule. But it is not possible to display these information on the form of the interface. It should be possible to create Quick Views for that. If you would like to print some necessary information for a customer it...

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Category: Field Service (48)

STATUS DETAILS
Needs Votes
4

Alternate Mapping of Bing Maps 'Neighborhood' Field to the D365 'Address: City' Field

In Australia and perhaps other countries around the world, address standard include the 'Neighborhood' field from Bing Maps, not the 'City' field. For example, Adelaide in South Australia has a population of 1+ million and covers hundreds of square miles. Addresses are NOT written as: 1 George...

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1 Comments

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Category: Field Service (48)

STATUS DETAILS
Under Review
7

Carry SLA over from Case to Work Order

In many instances, a customer calls into a call center for an issue. If it meets an SLA condition, the clock starts. Many customers have SLAs for First Response (Case), arrival and resolution. In many instances, Arrival KPI / SLA begins on first call, not when the Work Order is converted from ...

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0 Comments

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Category: Field Service (48)

STATUS DETAILS
Under Review
0

It should be possible to update the field "Service Product Type" on the product entity

If the field "Service Product Type" has been set on the product it cannot be updated any more. To change that value it is necessary to delete and recreate the product. As the existing product might already be related to different records, this is not an optimal behaviour. 
Therefore...

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0 Comments

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Category: Field Service (48)

STATUS DETAILS
Declined
1

Schedule Board - Starting a Booking Late

Currently if a resource starts a booking early the Schedule Board reflects the Start and End Time that actually occurred however if a resource starts a booking late the behaviour is different in that the Start Date of the booking is not updated. What I would like to see is the option to have t...

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1 Comments

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Category: Field Service (48)

STATUS DETAILS
Declined
0

Move to different day

The option to 'Move bookings to different day' should respect the current filtered view and not move every booking. There should at least be the option to select all bookings in the current view OR every booking.

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0 Comments

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Category: Field Service (48)

STATUS DETAILS
Declined
7

Extend Push Notification framework to Service Account & Contacts

Notifying and reminding Field Service Clients of scheduled service team visits is an important and time consuming aspect of providing good customer service. Currently, we must call and remind a customer of a service call one day prior to the visit and for great service we like to let the custo...

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Category: Field Service (48)

STATUS DETAILS
Needs Votes
14

Problem, Cause and Repair

It is common for Field Service organizations to require the tech capture a problem, cause and Repair code on a work order. These codes are then used to rank solutions from highest to lowest probable fix for any give problem. Cause is often then used to determine chargeability or to make recomm...

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2 Comments

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Category: Field Service (48)

STATUS DETAILS
Needs Votes
18

Icon depicting the hierarchy chart of a customer asset

In classic Web UI it was possible to add an icon depicting the hierarchy chart of a customer asset structure. This way it was pretty obvious for a user to see if a customer asset had sub-assets and could be viewed in a hierarchy. In the new UI, the hierarchy is still available, but the icon in...

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2 Comments

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Category: Field Service (48)

STATUS DETAILS
Completed
1

D365 CE Portals - Hours of Operation and Volunteer/Employee Self Scheduling

Need a way in D365 CE/Portals for pre-approved portal users/volunteers to see available openings/schedules for different job roles (like doctor, nurse, etc.), that they have been approved for, for multiple locations (i.e. free clinics in four different cities with different hours of operation)...

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0 Comments

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Category: Field Service (48)

STATUS DETAILS
Needs Votes