26

Possibility to manage customized start and end resources locations on specific dates

Ability to manage and specify customized start and end ressources locations on specific dates instead of 'Resource Address' or 'Organizational Unit Address'. It will optimize ressource scheduling in many cases, for example when technicians sleep at the hotel.

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (152)

STATUS DETAILS
New
4

Enhancement Request: Add Certification Duration and Expiry Tracking to Characteristic and Resource Characteristic Tables

Objective:

To enhance the Characteristic and Resource Characteristic tables by adding functionality that handles certifications. This includes tracking the duration of certifications, automatically calculating the expiration date based on the duration,...

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (152)

STATUS DETAILS
New
11

Add Warranty Period Field and Flag to Product Table

To introduce functionality in the Field Service Product Table that enables tracking warranty information when assets are created as part of a work order process. The goal is to ensure that a warranty record is automatically created for assets installed on customer sites, with start and end dat...

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (152)

STATUS DETAILS
New
9

Duplicate bookings should not create for single work order

Concern:

 

When dispatcher creates a booking in Daily view, if the resource already had a booking, the booking is split into 2 bookings which requires dispatcher to update the booking (by right click the booking > Edit > edit the time). Initially when dispatcher cr...

Read more...

2 Comments

Read more... 2 Comments

Category: Field Service (152)

STATUS DETAILS
New
2

Duplicate bookings should not create for single work order

Concern:

 

When dispatcher creates a booking in Daily view, if the resource already had a booking, the booking is split into 2 bookings which requires dispatcher to update the booking (by right click the booking > Edit > edit the time). Initially when dispatcher cr...

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (152)

STATUS DETAILS
New
3

Schedule Board map filtered by Requirements pane

On the Schedule Board screen, it might be very useful to connect the filters applied to the Requirements pane (on the bottom) with the map. For example, if there are 100 requirements and, after applying a filter the pane shows only 20 items, the map should show only the 20 requirement's locati...

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (152)

STATUS DETAILS
New
5

Customer specific scheduling/work hours

Different customers works with different work hours in different period of time. Unfortunately, we don't have any work hours that are bounded to the customer. We do have Work Hours template that can be attached to a customer (Service Account) but it doesn't define the customer's operating hour...

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (152)

STATUS DETAILS
New
14

Apply the different format for ‘Resource requirement‘ duration

In custom booking template, we are using this ‘Resource Requirement' duration field. It directly shows as minutes. However when we using  Bookable Resource Booking duration, it can show as hours. Please also apply the different format for ‘Res...

Read more...

1 Comments

Read more... 1 Comments

Category: Field Service (152)

STATUS DETAILS
New
3

Limitation in Creating 'Proposed' Status Bookings from Work Orders

Currently, it is not possible to create a Booking record (created from a Work Order) whose related Booking Status (a lookup to the bookingstatus entity) has the status 'Proposed'.


This is a huge limitation because, due to this, we cannot use the 'Ignore Proposed Bookings' opti...

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (152)

STATUS DETAILS
New
2

Custom elements for rendering exclusively business closures in the Schedule Board

adding public holidays into schedule board for 1year and have the day colour coded in different color

-this is so we know at first glance in schedule board that resource need to have their schedule for that day changed

Read more...

0 Comments

Read more... 0 Comments

Category: Field Service (152)

STATUS DETAILS
New