Customer Service Knowledge Article Hyperlink Issue
Hi Team,
I’m writing to report an issue we've encountered in Dynamics 365 related to hyperlink behavior in Knowledge Base articles.
Here’s what we’ve observed:
Suppose we have two articles—Article A and Article B. In Article A, we include a hyperlink to ...
Configure Marketing List Manage Member search default view
🔄 Steps to Add Contacts to a Dynamic Marketing List
Step 1: Create a Marketing List and set the List Type to Dynamic.
Step 2: Navigate to the Members tab.
Step 3: Click on Manage Members.
Step 4:
- Leave the Saved View field blank.
- Apply a custom fil...
STATUS DETAILSNew
Use inline conditions
The customer is seeking to create inline conditions in Marketing emails without using HTML coding, as they lack coding experience.
For example:
{{#if placeholderName}}
Content displayed when the expression is true
...Hide “Change to retained data” option in the filter of a view
Users encountered an error on the Real Time Marketing (RTM) short URL list page when attempting to apply filter changes. Specifically, after selecting ‘Edit Filter’ → ‘Change to Reserved Data’, the system returned an error stating that the column for entity