Account "Org Chart" usability ideas
- You only can delete one person at a time – not possible to mark 2 or more people - When you add a direct report to somebody, it will be saved immediately and the view jumps back to the middle of the chart and zooms in (takes a lot of time, especially n he beginning) - If you collapse something,...
If no agents are available to be assigned, can we have this scenario as an overflow condition
We would like the option to configure an overflow condition if no agents are available to be assigned, so that we could decide whether to assign to another queue, end the conversation and display a message.
the trigger it hits in the routing diagnostic "waiting timeout trigger...
Advanced Lookup on a Lookup field Improvements
My customer has requested the return of the alphabetic strip at the bottom to help them find items in the Advanced Lookup, just as it works on other views.
Secondly, we noted an issue when you use the advanced lookup.
1.) Type in "ANA" into the Account field.
2.) s...