Account "Org Chart" usability ideas
- You only can delete one person at a time – not possible to mark 2 or more people - When you add a direct report to somebody, it will be saved immediately and the view jumps back to the middle of the chart and zooms in (takes a lot of time, especially n he beginning) - If you collapse something,...
If no agents are available to be assigned, can we have this scenario as an overflow condition
We would like the option to configure an overflow condition if no agents are available to be assigned, so that we could decide whether to assign to another queue, end the conversation and display a message.
the trigger it hits in the routing diagnostic "waiting timeout trigger...
Change default message "An Agent will be with you in a moment"
We would like to change this text and customize it.
For example, we might want to say "Hold tight, we are looking for an agent." or 'Give us a few moments to locate an agent for you".
Currently there is no way to customize this message.
This is important because ...