Segment > allow the using of a dynamic marketing list in a request
As it is the case with a static marketing list, It will a good thing if in a segment we can do a request based on a dynamic marketing list.
[Response of the Customer Voice survey] completion of the "Regarding" field
Actually the “Regarding” field is not set for now on the CV Surveys. This is an expected behavior with the current logic of your software.
But for the requirements business (users) it is very important to identify the trigger (CRM records) that sent the survey.
customer journey > custom channel > obtain insights
Hello
Actually impossible to have insights for a custom channel used in a customer journey.
It is a problem for the analize because the number de see in the custom channel tile is not correct with the reality.
In my example we use a custom channel to send any sms with an exte...
(regression)Customer Voice & CI-J > Associated each response to the dediacted contact
Current Issue: Responses are captured in the customer insights journeys for the Contact but in customer voice respondent showing as Marketing respondent wheras in the previous Module of Marketing (outbound) each response wa...