User Profile

Segment > allow the using of a dynamic marketing list in a request


As it is the case with a static marketing list, It will a good thing if in a segment we can do a request based on a dynamic marketing list.

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Category: Segmentation (145)

STATUS DETAILS
Planned

[Response of the Customer Voice survey] completion of the "Regarding" field


Actually the “Regarding” field is not set for now on the CV Surveys. This is an expected behavior with the current logic of your software.

But for the requirements business (users) it is very important to identify the trigger (CRM records) that sent the survey.

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Category: Insights & Follow-up (21)

STATUS DETAILS
New

customer journey > custom channel > obtain insights


Hello

Actually impossible to have insights for a custom channel used in a customer journey.

It is a problem for the analize because the number de see in the custom channel tile is not correct with the reality.

In my example we use a custom channel to send any sms with an exte...

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Category: Analytics and Insights (80)

STATUS DETAILS
Declined