Current Issue: Responses are captured in the customer insights journeys for the Contact but in customer voice respondent showing as Marketing respondent wheras in the previous Module of Marketing (outbound) each response was associated to the dedicated contact.

I was very surprised by this discovery this regression!

It's a regression because with outbound marketing we didn't have this problem: the match was well done! why your new module does not allow this same functionality. you say you are releasing a significantly more efficient product. However, important features no longer work, such as form pre-filling which is no longer possible or also saving as a marketing form template, etc.

Microsoft is pushing us to switch to real time but ultimately I wonder the point of doing so in the face of all these losses.

So thank you to improve the product to allow to the associated each response if you send a survey from the CI-I app.