Call Error Notification for Failed Outbound Calls
To make the outbound call it is needed to remove the 00 (+) from the international prefix, but needed to always include the prefix (i.e. not +39 or 0039 but 39). If the call is made without the prefix, the conversation panel opens but the call does not start and the agent does not understand i...
Make outbound Call From dropdown list more obvious and automated
In the outbound call dialer, the down arrow next for the Call button (i.e. the call from dropdown list) is not obvious to agents and is easily missed. It is nice UX but is impractical for agent behaviour.
Please make this a separate dropdown list located between before the "C...
Improvements will be part of the Oct23 release wave.
Modify outbound number in the dial pad
When trying to make an outbound call, the user tries to copy a number inside of the outbound call pop-up (where the number is usually typed), the number is copied, but the number cannot be changed inside in case there is a mistake in the number. It is only possible to change the number at the ...
This will be part of our Oct23 wave release.
Administrator
This will be part of our dialer improvements, which will be released as part of the Oct23 wave.