custom automated messages for "make calls" only phone number
Referring to the issue TrackingID#2401120050004182, for "make calls" only phone numbers whenever the customer calls the number back, it should be provided an automated message to inform the customer the number called is not reachable in the language of the outbound workstream. Currently, altho...
Allow users to interrupt transfer/consult with external number
Dear all,
It would be great to add the functionality of dropping the consult/transfer after initiating a consult or transfer with an external number (through dial pad) if the external person is not replying?
So, in other words, to stop the consult/transfer before it has been initia...