7

To make the outbound call it is needed to remove the 00 (+) from the international prefix, but needed to always include the prefix (i.e. not +39 or 0039 but 39). If the call is made without the prefix, the conversation panel opens but the call does not start and the agent does not understand it because there is never a sound feedback from the outbound call, thus not understanding if the call is starting or not.

STATUS DETAILS
Completed
Ideas Administrator

This will be part of our dialer improvements, which will be released as part of the Oct23 wave.