In the outbound call dialer, the down arrow next for the Call button (i.e. the call from dropdown list) is not obvious to agents and is easily missed. It is nice UX but is impractical for agent behaviour.

Please make this a separate dropdown list located between before the "Call" button. Call button should be inactive until a valid selection is made.

In a centre where multi-lingual agents support multiple countries it would be great for the agent to have to make a selection of correct outbound profile to be used - otherwise agents tend to be lazy and not select the correct phone for outbound for a specific country. Ideally, the logic should be:

1. If only 1 valid outbound profile found for the agent, then automatically select this.
2. If more than1 valid outbound profile found then no automatic selection is made. Agent MUST make a manual selection before the Call button become active.