4

Add Workflow ( and/or Approval ) functionality to the Field Service modules

We have some great Workflow/approval processes in a number of areas in GP. If we could add the same or similar functionality into the Field Service series, that would be very beneficial for several of our GP Customers.

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Category: Field Service - Other (5)

STATUS DETAILS
New
2

Allow User to Remove Linked PO on Service Call (Field Service)

If you use Generate PO option on a Service Call, the parts get linked to PO. If the user decides that they will NOT wait for that item or find the item elsewhere, they cannot remove the item from the Service Call due to the linking in the SVC00203 and POP10110 table. IT is required to run a s...

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Category: Field Service - Other (5)

STATUS DETAILS
Planned
Ideas Administrator

Thank you for your feedback, we will consider this functionality during planning going forward.

 

Best Regards,

Theresa Nistler

1

Multiple Equipment IDs on a Field Service Call

Add the ability to have multiple equipment IDs on a Field Service Call.

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Category: Field Service - Other (5)

STATUS DETAILS
New
1

Add the ability to open a closed field service call

Please add the ability to re-open a service calls that was already invoiced. Users make mistakes and it requires them to make adjustment on the service call. Add a special security role for this since we want to make sure the invoice has NOT already been posted in case a return needs to processed...

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Category: Field Service - Other (5)

STATUS DETAILS
New
1

Report Type changes to Template instead of Standard

We recently began using the Field Service Call Entry Window in Web Client and the Report Type in our Terminal Server automatically changed to Template instead of Standard for all users. We need the Report Option to remain as Standard in the Service Call Entry Window when printed as we currently ...

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Category: Field Service - Other (5)

STATUS DETAILS
New