Omnichannel support for Alphanumeric sender id in Twilio
Hi,
We are using Omnichannel to send SMS using Twilio. But, it doesn't support Alphanumeric sender id.
We prefer to pass the messaging service id to support this. Details below,
https://www.twilio.com/docs/messaging/services/services-send-messages#adding-an-alpha-...
Omnichannel CustomerPhoneNumber Context value available for SMS channel
CustomerPhoneNumber Context Value in PVA Bot is blank For SMS channel, its currently Available only for Voice Channel. SMS Channel Should ahave this context value populated to be used in PVA BOT.
added to our backlog: https://dev.azure.com/dynamicscrm/OneCRM/_workitems/edit/3237485
Sending SMS from Customer Journey
There seems to be functionality missing to enable SMS messages to be sent from customer journeys. Microsoft support suggested adding to the ideas list. Currently we use a workflow to send the message out through Twilio because there's a gap in the functionality, there should be a bulk send o...
Customer service voice of the customer survey distribution through Omnichannel Twilio SMS for customer service
For some reason I can't currently identify whether there is an option to distribute surveys through Twilio SMS for omnichannel on Microsoft Dynamics 365 for customer service. Featuring Twilio SMS customer voice distribution maybe potentially helpful for short surveys plannings within What's up T...
Omnichannel for customer service SMS to conventional household phone
Future partnering with (e.g. AT&T) for the purpose to potentially transmit SMS text messages to a conventional household phone might be ideal (e.g. elderly household consumers with limited access to a mobile device, or a small business).
Administrator
added in our backlog https://dev.azure.com/dynamicscrm/OneCRM/_workitems/edit/3431442