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Hi,
We are using Omnichannel to send SMS using Twilio. But, it doesn't support Alphanumeric sender id.
We prefer to pass the messaging service id to support this. Details below,
https://www.twilio.com/docs/messaging/services/services-send-messages#adding-an-alpha-sender-id
STATUS DETAILS
Under Review
Administrator on 6/5/2023 4:46:46 PM
added in our backlog https://dev.azure.com/dynamicscrm/OneCRM/_workitems/edit/3431442