Improvement of Enhanced recipient control
If the system has a large number of Contact and Account records, the Enhanced recipient control becomes extremely slow. This control uses a fetch query like:
STATUS DETAILS
New
Automatically open SMS Conversations once they are accepted
Automatically open SMS Conversations once they are accepted, using Microsoft 365 Contact Center and the SMS channel. SMS Conversations are not opened automatically by default. Currently, users must accept the notification, navigate to the Inbox panel, switch the view to Messages, and then manu...
STATUS DETAILS
New