Allow configuring Copilot
Currently, if enabled, Copilot panel will automatically display occupying part of the window on Customer Service Hub, when opening cases. The idea would be to allow this to be configurable, so as customers we should choose if this should be displaying by default, or closed by default
To disable co-pilot for Dynamics 365 workload from org level instead of environment system admin performing the steps from environment level
Raising on behalf of customer: Grace Chen - Grace_CHEN@tech.gov.sg
In our org, the project team is required to conduct risk assessment before any new and major feature can be turned on. Pertaining to this particular feature, we didn’t receive any notification from message cent...
Copilot generated Summary format from a paragraph to bullet points in Dynamics CRM
Hi team , we are using Copilot for Customer Service . Currently Copilot Summary will displaying paragraph instead of paragraph if would be possible bullet points so end-users can easily understood the summary.
Our client is expecting hence we wanted to share the recommendation...
Can the language be changed to British English to American English for copilot in Dynamics CRM
Hi team , we are using Copilot for Customer Service . Currently the responses that we are getting from copilot are in American English. However we are working with a British clients where several users are interested in getting the responses from British English. we understand that the respons...
Under Write an email tab in Copilot pane in Dynamics CRM, when inserting email creation can possible to change font format and size
Under 'Write an email' tab in Copilot pane in Dynamics CRM, when inserting email creation can the font format Century Gothic and size 11 it is very help full for users so user can change accordingly.
Default of email creation in Co-pilot be the Short and Casual
Default of email creation in Co-pilot be the "Short and Casual it is very helpful for end users instead of change every time and it shuld be time consuming if it is possible.
Change copilot generated Summary format from a paragraph to bullet points
If change copilot generated Summary format from a paragraph to bullet points it will easy to understood through bullet points.
Can the language be changed to British English not American English for copilot in Dynamics CRM
Can the language be changed to British English not American English Dynamics UI so then copilot also display the same as UI language.
Enable Copilot for Customer Service based on App
We have a business need to disable Copilot in Customer Service Hub while keeping it enabled in Customer Service Workspace.
Our technical support team uses CSH, while our customer service team uses CSW. Today it is not possible to keep it available in CSW for our customer serv...
Allow create case option during ongoing live chat as well whenever generates Copilot conversation summary
Hi Team,
Kindly allow create case option during ongoing live chat as well whenever agent generates Copilot conversation summary as it will helps agents to create case during live chat.
Thank you!