We have a business need to disable Copilot in Customer Service Hub while keeping it enabled in Customer Service Workspace.

Our technical support team uses CSH, while our customer service team uses CSW. Today it is not possible to keep it available in CSW for our customer service team, which uses it, and also have it hidden (or at least default-closed) for the CSH app that our technical team uses.

For Sales Copilot, you are able to decide which apps it appears in so you should have the same for customer service copilot.

If I cannot do this, I will have to turn it off.