1

Enable use of mobile flashlight from within Remote Assist App (and Teams app whilst your at it)

Working in darker environments under equipment or within cabinets requires adequate lighting. The phone flashlight is disabled when using either RA or Teams mobile app. Add a flash on/off button on screen to allow control of mobile flashlight.

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Category: Mobile application (16)

STATUS DETAILS
New
1

Run RA without Augmented Reality Features

Dear D365 RA Mobile Team, it would be convenient to be able to install RA on devices which are not capable of Augmented Reality. Just providing chat, screenshot and 2D annotations would already provide accurate way of guiding a technician. Especially in the current context, where 3D holograms ...

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Category: Mobile application (16)

STATUS DETAILS
Needs Votes
1

Conference Calls: ability to post chat messages visible to everybody

Dear D365 RA Mobile team, it would be helpful, when two experts on Teams are in the same call with a technician on RA, if the users could post chat messages that everybody can see. Currently, only just the expert called by the technician will see the chat messages that the technician writes. B...

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Category: Mobile application (16)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks Vincent. We're looking into this.

1

Expert able to share screen

Dear D365 RA Mobile, it would be convenient for the expert to be able to share his screen with the technician on RA. Best regards, Vincent Dabir

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Category: Mobile application (16)

STATUS DETAILS
Under Review
0

Provide call control button to choose sound output device

As of today Remote Assist Mobile only uses the phone speaker or a connected cable headset. Suggestion: Provide a button similar to the Teams app that allows the remote user to switch to loudspeaker or a connected Bluetooth device. This makes sense in noisy environments but also in situation wher...

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Category: Mobile application (16)

STATUS DETAILS
Completed
Ideas Administrator
This feature has already been built for Remote Assist Mobile.  We are investigating the bug that's stopping it from functioning in some cases.
Thank you for the feedback!
0

Contact list: access Teams groups and rooms

Dear D365 RA Mobile team, It would be helpful to be able to see a tree structure with the contacts in a MS Teams contact groups and MS Teams teams. Best regards, Vincent Dabir

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Category: Mobile application (16)

STATUS DETAILS
Needs Votes
0

Being able to write text, not only to draw

Dear D365 RA Mobile team, it would be practical to be able to write text as notes on live image / screenshots, especially as an expert, from a MS Teams desktop. Best regards, Vincent Dabir

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Category: Mobile application (16)

STATUS DETAILS
Under Review
0

Choosing between opening a call with Teams client or Remote Assist client

Dear D365 RA Mobile team, it would be convenient, on mobile devices where both Teams and RemoteAssist are installed, to be able to choose how to handle an incoming call. Best regards, Vincent Dabir

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Category: Mobile application (16)

STATUS DETAILS
Under Review
0

receiving call notification even if RemoteAssist Mobile does not run

Dear D365 RA Mobile team, it would be nice to be able to receive call notifications, even if RemoteAssist Mobile does not run. Best regards, Vincent Dabir

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Category: Mobile application (16)

STATUS DETAILS
Under Review
0

Internationalization of D365 RA Mobile

Dear D365 RA Mobile team, it would be nice if the user could use the app in their mothertongue, and not only in english. Best regards, Vincent Dabir

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Category: Mobile application (16)

STATUS DETAILS
New