Enable use of mobile flashlight from within Remote Assist App (and Teams app whilst your at it)
Working in darker environments under equipment or within cabinets requires adequate lighting. The phone flashlight is disabled when using either RA or Teams mobile app. Add a flash on/off button on screen to allow control of mobile flashlight.
Run RA without Augmented Reality Features
Dear D365 RA Mobile Team, it would be convenient to be able to install RA on devices which are not capable of Augmented Reality. Just providing chat, screenshot and 2D annotations would already provide accurate way of guiding a technician. Especially in the current context, where 3D holograms ...
Conference Calls: ability to post chat messages visible to everybody
Dear D365 RA Mobile team, it would be helpful, when two experts on Teams are in the same call with a technician on RA, if the users could post chat messages that everybody can see. Currently, only just the expert called by the technician will see the chat messages that the technician writes. B...
Expert able to share screen
Dear D365 RA Mobile, it would be convenient for the expert to be able to share his screen with the technician on RA. Best regards, Vincent Dabir
Provide call control button to choose sound output device
As of today Remote Assist Mobile only uses the phone speaker or a connected cable headset. Suggestion: Provide a button similar to the Teams app that allows the remote user to switch to loudspeaker or a connected Bluetooth device. This makes sense in noisy environments but also in situation wher...
Thank you for the feedback!
Contact list: access Teams groups and rooms
Dear D365 RA Mobile team, It would be helpful to be able to see a tree structure with the contacts in a MS Teams contact groups and MS Teams teams. Best regards, Vincent Dabir
Being able to write text, not only to draw
Dear D365 RA Mobile team, it would be practical to be able to write text as notes on live image / screenshots, especially as an expert, from a MS Teams desktop. Best regards, Vincent Dabir
Choosing between opening a call with Teams client or Remote Assist client
Dear D365 RA Mobile team, it would be convenient, on mobile devices where both Teams and RemoteAssist are installed, to be able to choose how to handle an incoming call. Best regards, Vincent Dabir
receiving call notification even if RemoteAssist Mobile does not run
Dear D365 RA Mobile team, it would be nice to be able to receive call notifications, even if RemoteAssist Mobile does not run. Best regards, Vincent Dabir
Internationalization of D365 RA Mobile
Dear D365 RA Mobile team, it would be nice if the user could use the app in their mothertongue, and not only in english. Best regards, Vincent Dabir
Administrator
Thanks Vincent. We're looking into this.