26

About changing the time display of the call dashboard according to the time zone (currently: UTC only)

Currently, the time zone in Call Dashboards only supports UTC, and this is making difficult to know the exact start time and end time of the call.

Please be able to support time zones other than UTC.

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0 Comments

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Category: Mobile application (26)

STATUS DETAILS
New
12

Enable use of mobile flashlight from within Remote Assist App (and Teams app whilst your at it)

Working in darker environments under equipment or within cabinets requires adequate lighting. The phone flashlight is disabled when using either RA or Teams mobile app. Add a flash on/off button on screen to allow control of mobile flashlight.

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3 Comments

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Category: Mobile application (26)

STATUS DETAILS
Needs Votes
7

Export Chat conversation history to PDF

We´ve noticed that there is no way to export the chat conversation history on PDF format. we´ve noticed that other similar RA apps have this feature (Oculavis for example). Is there a way to save the chat conversation history that may occurr during the call.? and export via PDF so then this file ...

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1 Comments

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Category: Mobile application (26)

STATUS DETAILS
New
6

Expert able to share screen

Dear D365 RA Mobile, it would be convenient for the expert to be able to share his screen with the technician on RA. Best regards, Vincent Dabir

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0 Comments

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Category: Mobile application (26)

STATUS DETAILS
Under Review
6

Being able to write text, not only to draw

Dear D365 RA Mobile team, it would be practical to be able to write text as notes on live image / screenshots, especially as an expert, from a MS Teams desktop. Best regards, Vincent Dabir

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0 Comments

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Category: Mobile application (26)

STATUS DETAILS
Under Review
5

Switch to expanded Camera controls - zoom in/out

There should be a button to switch to native phones camera controls to do zoom in/out modify exposure, activate flash (flashlight have been suggested already by other Idea) Right now when touching the screen it just starts the edit mode, cannot zoom in/out or the build in digital zoom features ...

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0 Comments

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Category: Mobile application (26)

STATUS DETAILS
Needs Votes
5

Run RA without Augmented Reality Features

Dear D365 RA Mobile Team, it would be convenient to be able to install RA on devices which are not capable of Augmented Reality. Just providing chat, screenshot and 2D annotations would already provide accurate way of guiding a technician. Especially in the current context, where 3D holograms ...

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3 Comments

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Category: Mobile application (26)

STATUS DETAILS
Needs Votes
4

Call transfer from Teams Mobile App to Remote Assist App on the same mobile device or on HoloLens.

Some customers are asking about the possibility to start a call using Teams Mobile App and then switch to Remote Assist App on same mobile or on HoloLens. This could be useful when the call start off-premises for example, and only when reaching the destination premises the Field Technician could ...

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0 Comments

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Category: Mobile application (26)

STATUS DETAILS
Needs Votes
4

Windows App

Remote Assist Windows applications

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0 Comments

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Category: Mobile application (26)

STATUS DETAILS
Needs Votes
4

Conference Calls: ability to post chat messages visible to everybody

Dear D365 RA Mobile team, it would be helpful, when two experts on Teams are in the same call with a technician on RA, if the users could post chat messages that everybody can see. Currently, only just the expert called by the technician will see the chat messages that the technician writes. B...

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0 Comments

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Category: Mobile application (26)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks Vincent. We're looking into this.