Convert between MS forms and Dynamic 365 Customer Voice
We are not able to convert the existing forms to D365 Customer Voice, which caused enormous amount of extra work. We would like this being changed and allow convert between MS form and D365 CV.
About the print preview feature
For Dynamics 365, the print Preview feature was available in the Web version. But, After migrating to uci, the Print Preview feature has been removed. Please enable the Print Preview feature even after migrating to UCI.
Add Role for Survey Response View only
Request a new role for Survey Response View only on accessing survey data but not able to edit form.
Integrate the score value per answer as VoC
Since VoC is deprecated, please integrate the function of score value per answer like VoC, so that we can set the answer for each question and calculate the score from the responses. https://powerobjects.com/tips-and-tricks/scoring-surveys-voice-of-the-customer/
D365 Customer Voice access to guest users with valid licenses
At this moment, Guest users are not supported for Dynamics 365 Customer Voice despite being added to Azure Active Directory and assigned appropriate licenses. This scenario is not mentioned explicitly in the documentation. This is very much needed as we won't be creating those external users unde...
Changing D365 Customer Engagement minor service update release date and process
D365 Customer Engagement minor service updates are released on weekly region by region https://docs.microsoft.com/en-us/dynamics365/released-versions/dynamics-365ce#all-version-availability. It seems that the update is always done on Friday (at least here in Europe) If there is a bug or an issue...
Auto-Translate the content rather than Excel Import way of uploading or using the edit icon on the additional languages
When a survey is created in Default Language and an additional language is added, the content(text) has to be translated by the User. Why can't this part be Auto-Translated?
API Support for forms Pro cababilities
At this point we can read data from survey specific entities in CDS and use Microsoft Automate to create survey invite. Having direct API Support for various forms pro survey function/capability will increase the boundary to serve various real-life use case.
We provide extensibility through Power Automate.
Group Forms should be supported in MS Form Pro
We should be able to create a pro survey form under Group Forms, just like in Forms.
Under development and plan to be available by Oct release wave
Session and Notification behavior inherited from Queue rather than Workstream
We are using Customer Voice via Omnichannel and have discovered that because the Session Templates and Notification behavior are set via the Workstream, that when we have to transfer a call to another internal department the team who receive the transfer experience the wrong call behavior.
...
Administrator